Kresta Dee Gillum
Opunake,TKI
Summary
Proactive Pharmacy Technician and Shop/Dispensary Manager with extensive experience in medication dispensing, labeling, and packaging. Proven ability to enhance pharmacy productivity, manage inventory, and provide exceptional customer service. Skilled in payroll administration, billing, and effective team management, bringing strong problem-solving and time management skills to advance career opportunities. I am a very dedicated, organised and motivated employee and eager to apply time management and organisational skills in various environments . Seeking many opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician / Shop and Dispensary Manager
Opunake Pharmacy (Araba Pharmacy Ltd)
2020.03 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Office Administrator
Pickering Motors
2019.10 - 2020.03
- Administered payroll, accounting and purchasing through Ace Payroll.
- Assisted in billing processes, collecting payment information from clients for accurate invoicing through xero.
- Enhanced team efficiency by implementing effective scheduling and staff management strategies.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
Private Nanny
Blom Family
2018.02 - 2020.01
- Provided 24 hour care for the child.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
Education
Bachelors Degree in Primary Education - Teaching
Waikato University
Waikato NZ (ONLINE)05.2020
High School Diploma -
Opunake High School
Opunake2016
Skills
- Team Collaboration
- Patient confidentiality
- Problem-Solving
- Time Management
- Resilience
Timeline
Pharmacy Technician / Shop and Dispensary Manager
Opunake Pharmacy (Araba Pharmacy Ltd)
2020.03 - Current
Office Administrator
Pickering Motors
2019.10 - 2020.03
Private Nanny
Blom Family
2018.02 - 2020.01
Bachelors Degree in Primary Education - Teaching
Waikato University
High School Diploma -
Opunake High School
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