KRINA MILLET DE GUZMAN
Auckland
Summary
Highly organized, a person of integrity, and respects the chain of command. Developed strong organizational and communication skills. Skilled in managing documentation, coordinating shipments, and ensuring compliance with regulations. Also a talented cook with experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Overview
4
4
years of professional experience
Work History
Import Coordinator
Al Zubairi International Trading LLC
01.2021 - 04.2022
- Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
- Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
- Managed relationships with international suppliers, fostering strong communication channels for smooth operations.
Cook/Assistant Manager
Graffiti Burger
12.2020 - 11.2021
- Cooking order according to food health and safety standards
- Monitoring multiple food orders as new orders arrive
- Dressing order for presentation
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Ensuring each guest order has the correct food and sides.
- Assisting other cooks in preparing food or helping other team members when needed
- Reporting inventory to the restaurant manager
- End-of day closing operations
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Live Chat Customer Service
Tawk.to
04.2018 - 06.2019
- Worked directly with customers to solve end-user issues and answered queries
- Provided needed information or amended orders through CRM and Shopify
- Generated leads
- Scheduled appointments
- Worked effectively in fast-paced environments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
- Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
Education
NC II - Cookery
International School for Culinary Arts and Hotel Management
05.2023
NC II - Barista
Asiantouch
Marikina, Philippines12.2022
Bachelor of Science - Tourism Management
Far Eastern University
Manila, Philippines01.2017
Skills
- Strong independent contributor
- Demonstrated reliability in tasks
- Organizational time strategies
- Experience in regulatory compliance
Timeline
Import Coordinator
Al Zubairi International Trading LLC
01.2021 - 04.2022
Cook/Assistant Manager
Graffiti Burger
12.2020 - 11.2021
Live Chat Customer Service
Tawk.to
04.2018 - 06.2019
NC II - Cookery
International School for Culinary Arts and Hotel Management
NC II - Barista
Asiantouch
Bachelor of Science - Tourism Management
Far Eastern University
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