Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Traning
Rewards
References
Generic

Krishna Bhattarai

Auckland,AUK

Summary

Dynamic Senior Housekeeping Supervisor with AHS Hospitality, adept at enhancing guest satisfaction through effective team leadership and performance improvements. Expert in inventory control and safety compliance, I excel in training staff and optimizing cleaning processes, ensuring a hygienic environment while fostering strong communication and teamwork among personnel. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Housekeeping Supervisor

AHS Hospitality
08.2023 - Current
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Managed team of employees, daily progress reports and overall project planning.
  • Created schedules that maximized efficiency while minimizing labor costs.
  • Reported damage or theft of hotel property to management.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Housekeeping Supervisor

Hyatt Regency Kathmandu
06.2022 - 06.2023
  • Supervised daily housekeeping operations, ensuring compliance with cleanliness and safety standards.
  • Trained and mentored team members on effective cleaning techniques and equipment usage.
  • Developed training materials and resources to improve staff performance and operational efficiency.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Increased employee performance through effective supervision and training.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.

Housekeeping Desk Cordinater

Hyatt Regency Kathmandu
04.2020 - 06.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.

Housekeeping Attendant

Hyatt Regency Kathmandu
05.2018 - 04.2020
  • Attended to guest rooms by sweeping, mopping, and vacuuming.
  • Followed safety regulations when handling hazardous materials or chemicals used for cleaning purposes.
  • Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
  • Completed daily checklists accurately documenting completion of tasks assigned.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.

Education

Bachelor of Arts - Economics

Tribhuvan University
12.2022

Diploma of Hospitality -

Jaya Multiple Campus
12.2018

Skills

  • Professional Housekeeping
  • Hygienic
  • Hotel Housekeeping
  • Cleaning Services
  • Reception
  • Guest Satisfaction
  • Time Management
  • Team Work
  • Communication Skills
  • Guest communication
  • Time management
  • Conflict resolution
  • Staff training
  • Safety compliance

Certification

  • New Zealand driving license
  • Nepali driving license

Languages

Nepali
First Language
English
Upper Intermediate (B2)
B2
German
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1

Timeline

Senior Housekeeping Supervisor

AHS Hospitality
08.2023 - Current

Housekeeping Supervisor

Hyatt Regency Kathmandu
06.2022 - 06.2023

Housekeeping Desk Cordinater

Hyatt Regency Kathmandu
04.2020 - 06.2022

Housekeeping Attendant

Hyatt Regency Kathmandu
05.2018 - 04.2020

Diploma of Hospitality -

Jaya Multiple Campus

Bachelor of Arts - Economics

Tribhuvan University

Traning

  • Safety, security, and service excellence at Hyatt Regency Kathmandu
  • Compliance, Hyatt Regency, Kathmandu
  • Diploma in computer training

Rewards

HY Star Award (Total 18 points in January, March, August, and December 2020)

Hyatt Regency Kathmandu

References

References available upon request.

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Krishna Bhattarai