Krishna Kumari Ram
Papatoetoe,AUK
Summary
Highly motivated Customer Service/Sales professional seeking a position to contribute to a company's success and grow within a supportive team environment. Strong background in computing and experience as an Issuing Officer during the General Elections, as well as owning and operating a successful convenience store in NZ. Developed excellent communication, analytical, and problem-solving skills.
Proven track record in driving revenue growth and building strong client relationships. Well-versed in strategic selling, negotiation, and market analysis. Known for fostering team collaboration and adaptability in dynamic environments, consistently delivering impactful results. Seeking opportunity to further develop potential and eventually progress into a management role. Sales professional with proven track record in driving revenue growth and building strong client relationships. Well-versed in strategic selling, negotiation, and market analysis. Known for fostering team collaboration and adaptability in dynamic environments. Demonstrates strong communication, analytical, and problem-solving skills, consistently delivering impactful results.
Overview
20
20
years of professional experience
Work History
Sales Professional
Walker & Hall
02.2021 - 10.2024
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Conducted sales, repairs, and quotes for customers.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Cleaned and polished customer and store jewellery using ultrasonic cleaners, silver dips, and polishing cloths.
- Conducted trade in assessments for customers.
- Sold designer jewellery like Karen Walker, Daniel Wellington, Boh Runga, Stolen Girlfriend, and Zoe Morgan.
Sales Professional
Walker & Hall
03.2017 - 12.2020
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements..
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Responsible for Sales and product displays
- Participated in photoshoots for Walker & Hall's Mother's day campaign.
- Merchandising, stock control, and stocktake
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options..
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Produced Quotes for customers.
- Cleaned and polished customer and store jewellery using ultrasonic cleaners, silver dips, and polishing cloths.
- Conducted trade in assessments for customers.
- Sold designer jewellery like Karen Walker, Daniel Wellington, Boh Runga, Stolen Girlfriend, and Zoe Morgan.
- Consistently achieved sales targets.
Retail Assistant
Christmas Heirloom Co.
09.2016 - 12.2016
- Responsible for Sales and product displays
- Merchandising, stock control, and stocktake
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and displays for optimal appearance.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Trained new employees on customer service, money handling and organizing strategies.
Volunteer
NZ Blood Service
03.2016 - 05.2016
- Observe donors and inform medical staff if donors become unwell
- Acknowledge all donors for their contribution so they feel appreciated and valued
- Refer all donors with medical questions to nursing staff
Issuing Officer
NZ Blood Service Epsom
11.2011 - 07.2012
- Role involved issuing ordinary and special votes
- Liaising with the Issuing Manager
- Enhanced customer satisfaction with timely and accurate issuance of documents, adhering to strict deadlines.
- Proactively identified potential bottlenecks in the issuing process and took corrective action when necessary to maintain optimal productivity levels.
Shop Manager
Manurewa Food Market
02.2005 - 11.2007
- Managed day to day operations of the store in respect of Sales, Ordering and Displays
- Pricing of products including doing regular stock takes
- Liaising with various suppliers for price negotiations and inventory ordering
- Daily sales reconciliation and banking
- Processing international money transfers (foreign exchange)
- Following up on pending orders
- Filing of all documents
- Answering phone calls
- Other administrative work as and when required
Education
NZQA National Certificate in Computing - Level 2
Year 12 NZ University Entrance Examination - Fiji
NZQA National Certificate in Computing - Level 3
MIT
Manukau, NZ08.2012
Skills
- Strong attention to detail
- Positive and Energetic
- Excellent customer service skills
- Excellent communication skills
- All round team player
- Advanced computer skills
- Work well under pressure
- Always meeting deadlines
- Sales expertise
- Objection handling
- Closing Techniques
- Upselling and Cross Selling
Websites
Accomplishments
Modelled for Walker & Hall in their Mothers day campaign.
I am currently the face of Walker & Hall's "Our People" section on their website.
References
- Julie Tuck, Supervisor, Christmas Heirloom Co., 0275708151, julietuck@extra.co.nz
- Wendy Murray, Director, The Christmas Heirloom Co., P.O.Box 1238, Hamilton, 32040, 021608262, admin@christmasheirloom.com
- Joe Tattersfield, Owner of Walker & Hall, Joe@walkerandhall.co.nz
Fluent In
English
Hindi
Gujarati
Timeline
Sales Professional
Walker & Hall
02.2021 - 10.2024
Sales Professional
Walker & Hall
03.2017 - 12.2020
Retail Assistant
Christmas Heirloom Co.
09.2016 - 12.2016
Volunteer
NZ Blood Service
03.2016 - 05.2016
Issuing Officer
NZ Blood Service Epsom
11.2011 - 07.2012
Shop Manager
Manurewa Food Market
02.2005 - 11.2007
Year 12 NZ University Entrance Examination - Fiji
NZQA National Certificate in Computing - Level 2
NZQA National Certificate in Computing - Level 3
MIT
Similar Profiles
Jack HellriegelJack Hellriegel
Sales Professional/ Diamond Sourcing at Walker & HallSales Professional/ Diamond Sourcing at Walker & Hall
Sini VoraSini Vora
Manager at Walker&HallManager at Walker&Hall
Melanie CuisonMelanie Cuison
Jewellery Sales Professional at Walker and HallJewellery Sales Professional at Walker and Hall
Atul KhullarAtul Khullar
Aircraft Cleaner at Air New ZealandAircraft Cleaner at Air New Zealand
GURSIMRAN SIDHUGURSIMRAN SIDHU
Certified Sterile Technician at Mercy AscotCertified Sterile Technician at Mercy Ascot