Krishneel Singh
Auckland,AKL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Resource Coordinator and I.T Support
Presbyterian Support Northern – Enliven
Person, Auckland
03.2023 - Current
- Responsible for scheduling Support Workers (SW) to clients in their homes for allocated areas.
- Monitored guaranteed hours (GH) for SW’s to meet contracted obligations, optimizing workforce utilization to meet client needs.
- Built and maintained strong working relations with clients and SW’s, solving problems daily for win-win outcomes.
- Communicated daily with Service Coordinators (clinical team) for allocated area to address SW and client challenges.
- Daily use of web-based client scheduling package, Multi-txt system, Softphone, Outlook.
- Appointed as 1 of 3 Resourcing Mentors for Enliven, coaching, mentoring, and training current/new colleagues.
- Actively involved with Group Operations Manager on reviewing alternative various systems solutions.
- Assisted with IT projects under the supervision of the IT Projects
- I.T support
- Actively involved with Group Operations Manager on reviewing
alternative various systems solutions.
Shift Manager
Aeroparks Limted
Auckland Airport, Auckland
03.2018 - 03.2023
- ● Providing excellent customer service to all customers either on
the phone, by email, or face to face.
● Lead and support a team of drivers in coordinating shuttles
movements for customers, along with vehicle movements on
site.
● Carpark management on-the-day, to ensure vehicles are parked
and moved as per SOP’s set in place.
● Booking system management on-the-day.
● Monitoring and managing all Aeroparks social media activities
and promotions.
● Playing and integral part in the design and system requirements
in a replacement booking program for the business.
Customer Service Agent
Aerodrive Rental Cars Limited (sister company to Aeroparks)
Auckland Airport, Auckland
03.2017 - 03.2018
- Providing excellent customer service to all customers either on
the phone, by email, or face to face. - Problem-solving all vehicle and customer issues on shift.
Operational fleet management on shift and in preparation for the following shift. - Relocating vehicles between branches as required.
- Ensuring vehicle grooming operations are performed to
company standards and assisting with grooming duties if
required. - Upselling vehicle class, insurance, equipment, and pre-purchased
fuel. - Supporting the Branch Manager as required.
- Advised customers on purchasing decisions based on their individual needs.
- Monitored staff performance and addressed issues.
- Entered time and attendance logs in preparation for payroll.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Created training modules and documentation to train staff.
- Returned customer calls in established turnaround time to meet company objectives.
Customer Service Representative
Ezi car rental
Auckland Airport, Auckland
02.2016 - 03.2017
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Providing excellent customer service to all customers either on
the phone, by email, or face-to-face.
General Labour Assistant
Taranaki Engineering / Fulton Hogan -
Auckland, Auckland
01.2012 - 12.2016
- Analyzed reports, maps, drawings, blueprints, tests and aerial photographs on soil composition, terrain, hydrological characteristics, and other topographical data to plan projects.
- Monitored progress of engineering projects to ensure timely completion and cost effectiveness.
- Assessed task completion to meet tight project deadlines.
- Evaluated performance of components through laboratory tests and simulations.
- Operated specialized equipment used in research, development, and manufacturing.
- Conducted analyses addressing failure, reliability or yield improvement.
Courier Driver
Advance Couriers
Auckland, Auckland
03.2010 - 12.2012
- Ensured proper handling of items received for delivery, including fragile items such as electronics and glassware.
- Verified that all documents were accurate and complete before delivering packages.
- Loaded packages into the vehicle using correct lifting techniques whenever possible.
- Followed company safety policies and procedures while driving assigned routes.
- Assisted with loading and unloading of cargo from vehicles when necessary.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Communicated customer complaints, requests and feedback to company management.
Education
High School Diploma -
Papakura High School
Auckland, NZ11-2016
Diploma in System Technology - I.T System Technology
AIMS Academic Institute
Auckland, NZ01-2009
Skills
- Employee Investigations
- Training Coordination
- Staff Development
- Technical Knowledge
- Project Management
- Microsoft Office
- Analytical Thinking
- Content Marketing
- Adobe Creative Suite Applications
- Software Best Practices
- Software Testing
- Website Analytics Tools
- Technical Analysis
- Website Optimization
- Web Technologies: AngularJS, Jquery, Bootstrap
- CMS Platforms
- Mobile App Development
- Programming
- Marketing
- Social Media Management
- Javascript
- Full-Stack Development
- Website Updating
- Technical Writing
Languages
English
Professional
Affiliations
- Community Volunteering: Regularly participate in community service activities, demonstrating a commitment to giving back to the community and contributing to social causes.
- Sports Enthusiast: Engage in various sports and recreational activities to maintain a healthy lifestyle and foster teamwork and discipline. Notable involvement in local sports clubs or events.
- Tech Enthusiast: Attend tech meetups, conferences, and workshops to stay updated on the latest industry trends and advancements. Actively participate in online forums and groups to share knowledge and insights with the tech community.
- Professional Development: Regularly participate in relevant webinars, workshops, and training programs to enhance skills and stay informed about industry best practices and innovations.
- Art and Design: Pursue creative interests through participation in art and design-related workshops, showcasing a balance between analytical and creative thinking.
- Reading and Writing: Cultivate a habit of reading diverse literature and contributing to personal development through writing. Active participation in book clubs or writing groups.
- Outdoor Activities: Enjoy outdoor pursuits such as hiking, cycling, or gardening, highlighting a well-rounded lifestyle beyond professional commitments.
Accomplishments
- Outstanding Service Award (Presbyterian Support Northern – Enliven):Recognized for consistently providing exceptional service as a Resource Coordinator, exceeding client expectations and contributing to the overall success of the team.
- Employee of the Month (Aeroparks Auckland Airport Limited):Awarded for outstanding performance as a Shift Manager, demonstrating leadership, problem-solving, and dedication to customer satisfaction.
- Sales Excellence Recognition (Previous Sales & Marketing Role):Achieved recognition for consistently exceeding sales targets and contributing significantly to the success of the sales and marketing team.
- Resourcing Mentor Appointment (Presbyterian Support Northern – Enliven):Appointed as one of three Resourcing Mentors for Enliven, showcasing leadership and mentoring abilities in guiding new colleagues and contributing to their professional development.
- Innovation in Booking System Design (Aeroparks Auckland Airport Limited):Played an integral part in the design and system requirements for a replacement booking program, resulting in improved efficiency and customer satisfaction.
- Certificates of Achievement (Professional Development):Recognized for successfully completing various professional development courses, enhancing skills in areas such as social media marketing strategy, system technology, and airline ticketing.
- Leadership in Tech Community (Tech Enthusiast):Acknowledged for active participation and leadership roles in tech meetups, conferences, and online forums, contributing to the knowledge-sharing community.
Passions and Hobbies
- Photography Enthusiast:Explore the art of photography during leisure time, capturing moments that tell unique stories. Participate in local photography exhibitions and continuously hone skills through self-driven projects.
- Outdoor Adventure Seeker:Enjoy challenging outdoor activities such as hiking and rock climbing. Thrive on pushing personal boundaries and embracing new experiences, fostering resilience and adaptability.
- Music Aficionado:Devote time to music appreciation, with a keen interest in diverse genres. Attend live performances, contribute to music blogs, and occasionally play musical instruments for relaxation and creativity.
- Culinary Explorer:Delve into the world of cooking, experimenting with different cuisines and flavors. Share culinary experiences through a personal food blog, showcasing a passion for creativity and innovation in the kitchen.
- Language Learning Enthusiast:Engage in self-directed language learning, currently focusing on mastering [mention the language]. Believe in the importance of cultural understanding and effective communication across borders.
- Sustainable Living Advocate:Actively participate in sustainable living practices, promoting eco-friendly choices and contributing to environmental initiatives. Collaborate with local community groups to raise awareness about sustainable living.
- Creative Writing and Blogging:Express creativity through writing, maintaining a personal blog covering topics such as travel, technology, and personal development. Contribute articles to online platforms, combining analytical thinking with storytelling.
References
References available upon request.
Timeline
Resource Coordinator and I.T Support
Presbyterian Support Northern – Enliven
03.2023 - Current
Shift Manager
Aeroparks Limted
03.2018 - 03.2023
Customer Service Agent
Aerodrive Rental Cars Limited (sister company to Aeroparks)
03.2017 - 03.2018
Customer Service Representative
Ezi car rental
02.2016 - 03.2017
General Labour Assistant
Taranaki Engineering / Fulton Hogan -
01.2012 - 12.2016
Courier Driver
Advance Couriers
03.2010 - 12.2012
High School Diploma -
Papakura High School
Diploma in System Technology - I.T System Technology
AIMS Academic Institute
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