Krishneel Alvin Prasad
Auckland CBD
Summary
Dynamic leader with a proven track record at P Prasad Wholesalers, excelling in supplier relationship management and strategic sourcing. Demonstrated success in boosting client base through effective business development and meticulous negotiation skills. Renowned for exceptional team leadership and fostering supplier partnerships, significantly enhancing operational efficiency and client satisfaction. Learning and understanding clients requirement has been the key for growth and self satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Auckland Airports
05.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints, mitigated solutions and provide guidance to get customer satisfaction.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Communicating and recording feedbacks from Auckland airport customers
Traffic Assistant
FULTON HOGAN Ltd. Auckland, NZ
03.2024 - 06.2024
- Supported public outreach efforts by providing accurate information related to ongoing construction projects and their impact on local traffic.
- Improved traffic flow by implementing and monitoring efficient routing plans.
- Kept current with industry trends and best practices through continued professional development opportunities.
- Manage traffic flow with the aid of traffic signs
- Direct and divert traffic to manage road blocks and congestions
- Set up of temporary road signs
Production Assistant
Walter and Wild New Zealand Ltd
03.2023 - 05.2024
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
Procurement Manager
P Prasad Wholesalers
02.2018 - 01.2023
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Negotiated contracts with suppliers to obtain favourable terms and pricing.
- Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favourable contracts with suppliers.
- Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
- Collaborated with finance departments on budgeting and forecasting activities, ensuring accurate representation of procurement expenses and cost-saving opportunities.
- Implemented risk management strategies within the supply chain process to mitigate potential disruptions from external factors such as fluctuating markets or natural disasters.
- Utilized market intelligence to identify opportunities for savings and cost reduction.
- Marketing of hardware products in Oceania region specially in Samoa and Tuvalu.
- Price setting of final import products based on intended target market, quality, and market demand to create business revenue.
- Monthly/yearly budget target setting and strategy planning.
- Documentations of import and export permit.
- Liaising with corporate bodies and authorities
- MSDS verifications and inspections to meet the product requirements and specifications.
- Coaching and monitoring of staffs to maintain discipline and work ethics.
Business Development Manager
P Prasad Wholesalers
09.2015 - 01.2018
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Project Administrator
Fijian Elections Office
01.2012 - 05.2015
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Education
Masters of Management (MM) - Business Administration And Management
ICL Graduate Business School
Auckland, NZ03-2024
Professional Diploma Business Management - Business Management
University of The South Pacific
Suva, Fiji01-2018
No Degree - Refrigeration & Air-Conditioning
Fiji National University
Suva, Fiji05-2015
High School Diploma -
University of The South Pacific
Suva, Fiji12-2008
Skills
- Customer support
- Complaint handling
- Customer focus
- Supplier management
- Supplier relationship management
- Strategic sourcing
- Team leadership
- Business development and planning
- Negotiations
- Strategic planning
- Client relationship building
- Decision-making
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Brought in 25 new customers 2017, with a total value of $2760000.
Languages
English
Full Professional
Hindi
Native or Bilingual
Fiji
Professional Working
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- TTM Level 3 NZ
- Fire Warden training Auckland Airport facilities
- Fiji Export Council Member
- Certificate of Completion in Electronic Voter Registration
- Certificate of Credit in Australian Mathematics competition
Timeline
Customer Service Officer
Auckland Airports
05.2024 - Current
Traffic Assistant
FULTON HOGAN Ltd. Auckland, NZ
03.2024 - 06.2024
Production Assistant
Walter and Wild New Zealand Ltd
03.2023 - 05.2024
Procurement Manager
P Prasad Wholesalers
02.2018 - 01.2023
Business Development Manager
P Prasad Wholesalers
09.2015 - 01.2018
Project Administrator
Fijian Elections Office
01.2012 - 05.2015
Masters of Management (MM) - Business Administration And Management
ICL Graduate Business School
Professional Diploma Business Management - Business Management
University of The South Pacific
No Degree - Refrigeration & Air-Conditioning
Fiji National University
High School Diploma -
University of The South Pacific
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