Krissy Wright
Dunedin,DUNEDIN
Summary
Currently in the role of an accomplished National Librarian at CCS Disability Action Library and Information Service, I am focused on boosting community engagement through cutting-edge programming and digital solutions.
Overview
11
11
years of professional experience
Work History
National Librarian
CCS DA Library and Information Service
11.2023 - Current
- Created Radio show and podcast to raise profile of the library and to make information accessible throughout New Zealand.
- Led community outreach initiatives, fostering strong relationships between the library and local organizations.
- Developed and implemented library programs that increased patron engagement by significant percentages.
- Designed and maintained the library's website and social media platforms, enhancing online engagement.
- Helped teachers incorporate literacy skills and build love of education in students.
- Curated diverse library collections to meet community needs and interests.
- Assisted patrons in locating resources and utilizing library systems effectively.
- Developed and maintained digital archives for easy access to historical documents.
- Trained staff on new technology and library management software usage.
- Implemented best practices for cataloging and classifying materials efficiently.
- Facilitated community events to foster relationships between the library and local residents.
- Developed and maintained library collection by selecting, ordering, cataloguing, and classifying books and other materials.
- Maintained records of patron borrowing activity with an automated system.
- Organized library media supplies, main catalog, special equipment and permanent records.
- Researched questions and concerns from customers.
- Provided reference services to students, faculty, staff, and community members using print and electronic resources.
- Managed daily operations of the library, including staffing issues, budgeting, inventory control, and purchasing.
- Conducted library tours to introduce patrons to resources available in the library.
- Publicized and promoted library services, programs and collections.
- Prepared reports on library usage statistics for departmental review meetings.
- Served as a liaison between the Library department and other departments within the institution.
- Attended conferences and subscribed to trade publications to maintain current knowledge of field.
- Taught group and individual instruction sessions to impart knowledge of library and research practices.
- Performed digital research using databases and online data repositories.
- Coordinated interlibrary loan requests from other institutions.
- Addressed and resolved patron inquiries and issues, providing exceptional customer service.
- Established a digital library presence, including the creation and management of online resources and services.
- Fostered a welcoming and inclusive library environment, encouraging community participation and lifelong learning.
National Administrator Te Puna Korero Help Desk
CCS Disability Action
Dunedin, Dunedin
02.2021 - 10.2023
- - Provided ICT support to CCS Disability Action staff using Te Puna Korero Client Management System.
- - Delivered adaptive training sessions across branches, accommodating diverse learning needs.
- - Composed and refined user guides for Te Puna Korero.
- - Solved problems and analyzed data to ensure integrity within Te Puna Korero.
- Auditing of the financial component of CMS.
Service Coordinator
CCS Disability Action
Dunedin, Dunedin
08.2018 - 02.2021
- Coordinated client services and support for individuals with disabilities under Ministry of Health guidelines.
- Developed and wrote person-directed service plans tailored to individual needs.
- Provided comprehensive reports for CCS Disability Action contracts, including Supported Lifestyles and Intensive Wraparound Service.
- Performed data entry and maintained accurate notes in Benecura system.
- Authored and submitted funding applications to secure necessary resources.
- Recruited and interviewed support staff, enhancing team capabilities.
- Cultivated relationships with families and individuals to ensure effective person-directed support.
- Supervised Community Support Workers, managing training and timesheet processes.
Ward Administrator/Receptionis Children’s Unit
Southern District Health Board
Dunedin, Dunedin
03.2017 - 08.2018
- Admission, discharge, transfer of patients both to the Children’s Ward and to Paediatric Assessment Unit
- Inpatient Management Systems to manage appointments, reports, invoicing
- Set up and maintain effective electronic and paper filing systems and procedures relevant to the service, enabling quick access to information
- Provision of excellent customer service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols
- The ability to Establish and maintain an effective working relationship with other staff
- Document control – proofing, editing and maintaining of SDHB MIDAS documents relevant to the Children’s Unit
- Provide front of office reception duties – e.g. customer service face to face and over the telephone and other correspondence.
- Ordering of resources via Oracle ordering system – including orthotics, medical equipment and miscellaneous supplies
- Team development of parent guide resource for admission to Children’s Ward
- Development and creation of workflow pathway for Orthotics for Children’s Ward
Service Facilitator
AccessAbility (Needs Assessment and Service Coordination)
08.2014 - 10.2016
- Completing Support assessments
- Support coordination and planning (paid and unpaid supports)
- Provision of information to families, and individuals with a disability
- Liaising with and building relationships with agencies, health, education and other professionals e.g. Child Youth and Family, attending Strengthening Families meetings, liaising with other agencies and organisations.
- File Administration including service authorisations for paid support
- Monitoring the quality of service provision
- Assisting in training and induction of new staff
- Ongoing training and support of Ministry of Health online database – Socrates
- Participation in the redevelopment of new websites for last two employers.
Education
UNCRPD -
12.2018
VIP - Violence Intervention Prevention
09.2017
Le Va - Engaging Pasifika Cultural Competency Programme
12.2016
Choices in Community Living Training -
Ministry of Health
12.2016
Managing Challenging Behaviour -
Community Care Trust
12.2015
Ways to Care -
Child Youth and Family
12.2015
Vulnerable Children’s Act Full Day Training -
11.2014
Education Paper - EDUC 102
University of Otago
01.1997
Skills
- Communication and interpersonal skills
- Time management and organization
- Audio transcription
- Relationship building
- Public interaction
- Team collaboration
- Attention to detail
- Customer service focus
- Ministerial report writing
- Confidentiality respect
- Adaptability and learning
- Financial transactions handling
- Database management expertise
- Microsoft Office proficiency
- Technology and communication interest
References
- Kellyanne Tong, National Manager - Contracts, Service Development and Support Systems, CCS Disability Action National Office. Phone: 0274908585. Email: kellyanne.tong@ccsdisabilityaction.org.nz
Contact Numbers
027 453-5481
Timeline
National Librarian
CCS DA Library and Information Service
11.2023 - Current
National Administrator Te Puna Korero Help Desk
CCS Disability Action
02.2021 - 10.2023
Service Coordinator
CCS Disability Action
08.2018 - 02.2021
Ward Administrator/Receptionis Children’s Unit
Southern District Health Board
03.2017 - 08.2018
Service Facilitator
AccessAbility (Needs Assessment and Service Coordination)
08.2014 - 10.2016
UNCRPD -
VIP - Violence Intervention Prevention
Le Va - Engaging Pasifika Cultural Competency Programme
Choices in Community Living Training -
Ministry of Health
Managing Challenging Behaviour -
Community Care Trust
Ways to Care -
Child Youth and Family
Vulnerable Children’s Act Full Day Training -
Education Paper - EDUC 102
University of Otago