KRISTA STRODE
Fernhill
Summary
Professional with strong background in customer interactions and service solutions. Great at conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Customer service representative
New Zealand Couriers
01.2024 - 07.2025
- Main duties include answering to customer queries, problem solving, operating booking system that works closely with drivers and other branches across the country. Moving freight within depot and having an open communication with management and the drivers to ensure smooth operation day to day.
Spa Therapist
Moss Spa Queenstown
03.2022 - 11.2023
- Performing treatments (massage, facials, nails, waxing, tinting), Customer Service, cash handling, operating booking system, general cleaning at the spa.
Sales Assistant
The Woolpress (Merino wool products, shoes, accessories)
11.2019 - 02.2021
Shop Assistant
Night 'n Day (Supermarket & Convenience Store)
03.2017 - 10.2019
- Customer service, cash handling, receiving stock and ordering goods, replenishing the stock, tidying up.
Sales Assistant
Latvian Handcraft (Souvenir Shop)
11.2016 - 02.2017
- Customer service, Cash handling, merchandising, replenishing the stock, tidying up.
Shop Assistant
Night 'n Day (Supermarket & Convenience Store)
03.2015 - 11.2015
- Customer service, cash handling, accepting the deliveries
Sales Assistant
Hallensteins (Mens Business and Casual Clothing + Accessories)
12.2015 - 01.2015
- Duties include stock management, customer service, tidying up the store, cash handling.
Sales assistant
Jesters Pies
06.2014 - 09.2014
- Main duties include cooking pies and other items in preparation for sale, handling cash, opening and closing procedures, customer service, promotion of all Jesters range of products, tidying up the store.
Part Time Office Cleaner
That's Clean
06.2014 - 07.2014
- Cleaning and arranging the set of kitchen's in The Warehouse's main Head Office. Requires set time keeping and a keen eye for detail.
Retail Sales Assistant, Store Manager
DIVA (Fashion Accessories)
08.2013 - 05.2014
- Customer Service, Cashier duties, Training staff, Setting rota’s, Ordering stock, Setting and managing KPI’s.
Retail Sales Assistant
ALDO (Shoes, Handbags & Accessories)
10.2011 - 01.2013
- Customer Service, Cashier duties, Merchandising, Stock Replenishment, Cash Handling.
Education
undefined
Iecavas Secondary School
Beauty Therapy Level 4 - undefined
SIT Queenstown
Queenstown01.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Client relations
- Prioritization
- Building rapport
- Product sales
- Stock management
- Brand representation
- Sales closing
- Report generation
Languages
English
Full Professional
Latvian
Native or Bilingual
Russian
Elementary
Timeline
Customer service representative
New Zealand Couriers
01.2024 - 07.2025
Spa Therapist
Moss Spa Queenstown
03.2022 - 11.2023
Sales Assistant
The Woolpress (Merino wool products, shoes, accessories)
11.2019 - 02.2021
Shop Assistant
Night 'n Day (Supermarket & Convenience Store)
03.2017 - 10.2019
Sales Assistant
Latvian Handcraft (Souvenir Shop)
11.2016 - 02.2017
Sales Assistant
Hallensteins (Mens Business and Casual Clothing + Accessories)
12.2015 - 01.2015
Shop Assistant
Night 'n Day (Supermarket & Convenience Store)
03.2015 - 11.2015
Sales assistant
Jesters Pies
06.2014 - 09.2014
Part Time Office Cleaner
That's Clean
06.2014 - 07.2014
Retail Sales Assistant, Store Manager
DIVA (Fashion Accessories)
08.2013 - 05.2014
Retail Sales Assistant
ALDO (Shoes, Handbags & Accessories)
10.2011 - 01.2013
undefined
Iecavas Secondary School
Beauty Therapy Level 4 - undefined
SIT Queenstown
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