Krista Strode
Queenstown,OTA
Summary
Professional with strong background in customer interactions and service
solutions. Great at conflict resolution, communication, and problem-solving,
ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable
to changing needs, and consistently focused on achieving results through
efficient and empathetic service. Known for reliability and proactive approach to
meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Supervisor
Whitcoulls
09.2025 - Current
- Assisted in resolving customer inquiries and complaints effectively.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
Customer Service Representative
New Zealand Couriers
01.2024 - 07.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained accurate records of customer interactions in CRM system.
- Provided product knowledge to enhance customer satisfaction and experience.
- Collaborated with team members to streamline service processes and improve response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Adapted quickly to new systems and procedures for enhanced operational efficiency.
Spa Therapist
Moss Spa Queenstown
03.2022 - 11.2023
- Provided personalized spa treatments, enhancing client relaxation and well-being.
- Assisted in maintaining cleanliness and organization of treatment rooms and equipment.
- Utilized various massage techniques to address client needs and preferences.
- Educated clients on post-treatment care for optimal results and satisfaction.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Sales Assistant
The Woolpress
10.2019 - 02.2021
- Assisted in managing customer inquiries, ensuring timely and effective resolutions.
- Supported inventory management processes, maintaining stock levels and organization.
- Collaborated with team members to enhance product displays, improving customer engagement.
- Executed daily sales transactions accurately, contributing to overall store efficiency.
- Provided exceptional customer service, fostering positive shopping experiences and repeat business.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Shop Assistant
Night n Day Arrowtown
03.2017 - 10.2019
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained inventory levels through regular stock checks and replenishment processes.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to organize merchandise displays, promoting seasonal promotions effectively.
Sales Assistant
Latvian Handcraft
11.2016 - 02.2017
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring availability of popular items for optimal sales.
- Developed and maintained strong customer relationships, fostering loyalty and repeat business.
- Trained new staff on sales techniques and product knowledge to improve team performance.
Education
Level 4 - Beauty Therapy
Southern Institute of Technology
Queenstown 11.2021
Skills
- Attention to detail
- Decision-making
- Relationship building
- Verbal and written communication
- Problem-solving
- Multitasking Abilities
- Adaptability and flexibility
- Effective communication
- Active listening
- Reliability
- Teamwork
Languages
Latvian
Native or Bilingual
English
Full Professional
Russian
Elementary
Timeline
Supervisor
Whitcoulls
09.2025 - Current
Customer Service Representative
New Zealand Couriers
01.2024 - 07.2025
Spa Therapist
Moss Spa Queenstown
03.2022 - 11.2023
Sales Assistant
The Woolpress
10.2019 - 02.2021
Shop Assistant
Night n Day Arrowtown
03.2017 - 10.2019
Sales Assistant
Latvian Handcraft
11.2016 - 02.2017
Level 4 - Beauty Therapy
Southern Institute of Technology