Kristaten Fesili
Mangere East
Summary
Qualified Support Worker known for providing compassionate care and support to individuals with diverse needs. Demonstrated ability to assist clients in daily activities and emotional well-being, ensuring comfortable and safe environment. Proven skills in effective communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Support Worker
Kahui Tu Kaha
03.2022 - Current
- I work within our Te Matawai (Permanent Housing) division at Kahui Tu Kaha
- My role has enabled me to work with people that have come from all different backgrounds – either homelessness, family harm, mental health breakdown and more without judgement
- On any given time I have between20-45 clients in my caseload and my goal is to build rapport and support them with their sustaining their tenancy
- I was previously in the Emergency Housing Department
Roster Coordinator
Armourguard Security
01.2021 - 03.2022
- My role here comprised of advising on the overall deployment of staff resources across the region to ensure that resourcing meets client demand for service delivery and maximise the effectiveness and efficiency of the Regions operation
- It has taught me excellent organizational skills, attention to details, communication abilities, and computer competencies
Pre-flight Security officer
Secureflight
03.2018 - 01.2021
- Shift work so I am flexible with work hours
- Multiple roles across any shift I work
- - Screener: Trained to conduct Dangerous Goods and Forbidden goods trace detections
- Assist with X-Ray operations to do so, and working around the appropriate trace detection machines
- Communicate critical information for any suspicious items to leadership
- Inspecting all mail to ensure they are safe to travel both inbound and outbound
- I hold a Certificate of Approval and Level2 NZQA Security certificate, ensuring I am trained in all aspects of security
- Able to de-escalate issues to maintain the peace
Online Assistant
Countdown eStore
04.2020 - 08.2020
- Fulfilling customer orders efficiently and promptly so that they may receive it on time and fresh
- Main goal was making targets and meeting deadlines for picking and packing orders
- Working on my feet for long periods of time with superb attention to detail
- Ensuring customers get the best products we had on offer and providing the best service
Customer service representative
Statistics NZ
01.2018 - 03.2018
- Call centre based
- Assisting field officers with their field operations during the Census project
- Walking them through whatever problems they encountered whilst also using computer programmes to add a variety of ways to find solutions
- Interacting with the FOs to answer any queries, whist also gaining more understanding of the call centre world and government industry
Education
Bachelor of Aviation Management -
Massey University
01.2018
Skills
- 2019 – First aid trained - Secureflight
- 2020 – Fire safety trained - Secureflight
- 2020 – Baggage screening trained – Level6 Casra
- 2019 – Security mail/ freight screening trained - Secureflight
- 2020 – COA qualified
- 2020 – Behavioural Analyst trained with Secureflight (BA)
- Class1 Full license
- English and Samoan fluent
Languages
Samoan
Native or Bilingual
Timeline
Support Worker
Kahui Tu Kaha
03.2022 - Current
Roster Coordinator
Armourguard Security
01.2021 - 03.2022
Online Assistant
Countdown eStore
04.2020 - 08.2020
Pre-flight Security officer
Secureflight
03.2018 - 01.2021
Customer service representative
Statistics NZ
01.2018 - 03.2018
Bachelor of Aviation Management -
Massey University
Similar Profiles
Miriam TereiMiriam Terei
Cars & Procurement Coordinator at Kahui Tu KahaCars & Procurement Coordinator at Kahui Tu Kaha
Qareebullah AbduljabbarQareebullah Abduljabbar
Support Worker at Kahui Tu kaha EllerslieSupport Worker at Kahui Tu kaha Ellerslie
Shafia JanShafia Jan
Support worker at Kahui Tu KahaSupport worker at Kahui Tu Kaha