Kristel Venter
Auckland,Silverdale
Summary
I am a honest and motivated individual with a strong work ethic. I work well independently, and within a team. I am a multi-tasker with a strong ability to problem-solve. Organization and punctuality is key. Willing to take on any task to help the team. Reliable and dedicated with a hardworking and resourceful approach. Personal appearance is important to me, as that is the face of the organization. I am a Christian and have a strong belief in faith.
Overview
12
12
years of professional experience
Work History
Student
Arise Academy
01.2023 - Current
- Currently studying and volunteering 200 hours for Supported Living Woman's House.
- Supporting Woman and their Recovery.
Service Advisor
Auckland City Toyota
03.2021 - 07.2022
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed estimates by costing materials, supplies, and labor.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
Residential Window Tinter
Tint Pro Ltd
01.2018 - 12.2019
- Commercial and Residential window tinting
- Accepted and processed payments for services.
- Discussed tint and accessories options.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Automotive Window Tinter
Auto Shield
02.2017 - 12.2019
- Auto-motive window tinting
- Scheduling bookings
- Liaising with customers
- Provided same level of care and attention to all customers, no matter vehicle value.
- Accepted and processed payments for services.
- Discussed tint and accessories options.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Office Assistant / Bookings Clerk /Receptionist Administrator
John Andrew Ford and Mazda
01.2014 - 02.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
Cook/Waitress
Ripples Café on the Marina
06.2011 - 01.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
No Degree - First Aid
Saint Johns
Auckland, NZ04.2021
New Zealand Certificate in Business Level 4 - First Line Management
Learning Works
Auckland, NZ04.2018
NCA Level 3 -
Rangitoto College
Windsor Park11.2011
Skills
- Time Management
- Organization
- Punctuality
- Multi-task
- Communication
- Problem Solving
- Dependable and Adaptable
- Willing and able to go above and beyond
Hobbies
I like to go camping in summer, along with fishing in either the ocean or in a lake. I have a passion for volunteering at my Church, helping others and the community. I often go to Church and learn about Faith and God. Two hobbies I wish to get back into is dirt biking and ice skating. I also have a 3 year old daughter who I share the joy of going on family picnics in a park or at the beach.
References
Auckland City Toyota
Tahneisha McDonaugh (Supervisor)
0221014745
Tint Pro & AutoShield Ltd
Phill Whitworth (Owner/Manager)
0272897063
Personal Reference
Chantelle Caine (Close friend)
0211611754
Can provide more references upon request.
Timeline
Student
Arise Academy
01.2023 - Current
Service Advisor
Auckland City Toyota
03.2021 - 07.2022
Residential Window Tinter
Tint Pro Ltd
01.2018 - 12.2019
Automotive Window Tinter
Auto Shield
02.2017 - 12.2019
Office Assistant / Bookings Clerk /Receptionist Administrator
John Andrew Ford and Mazda
01.2014 - 02.2017
Cook/Waitress
Ripples Café on the Marina
06.2011 - 01.2015
No Degree - First Aid
Saint Johns
New Zealand Certificate in Business Level 4 - First Line Management
Learning Works
NCA Level 3 -
Rangitoto College
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