KRISTEN LADD
Palmerston North
Summary
I'm a very hardworking individual who takes pride in what I do. I have experience in customer service and management roles having mostly worked in hospitality. I can easily adapt to new environments in the work place which allows me to be a great asset to any team. I can work independently and as a dedicated team player.
Overview
18
18
years of professional experience
Work History
Service Advisor
McVerry Crawford
03.2024 - 10.2024
- Assist with customer vehicle check ins.
- Assist with keeping car parks clear out front.
- Answer phones and take bookings.
- Open / create repair accurately based on customer information and requirements.
- Open lease jobs with the required lease company the day prior to appointment where possible.
- Outbound calling of all clients due for service and or WOF as per received call lists, keeping record of results for measurement during set times.
- Input basic warranty claims and invoicing accordingly to distributor requirements.
- Price next day jobs and number.
- Print off next day Repair Orders.
- Liaise with shop groomer to make sure all cars are groomed on time.
- Have cars out front ready for customer collection.
- Assist with customer vehicle handover post service.
Sales Consultant
Hunting And Fishing
03.2023 - 01.2024
- Ensured customer satisfaction by providing friendly greetings and assisting in product recommendations, efficiently doing stock take and keeping shop floor fully stocked in a tidy manner, being up to date with security checks and online orders
Packer
Primary Connect
10.2022 - 02.2023
- Safely picked orders in warehouse operating a pump truck and headset ready to be sent out
FOH Team Member/Manager
Breakers
12.2020 - 11.2022
- Barista in a fast paced environment to reduce wait times, managed staff and restaurant in a calm and efficient manner, opening and closing the restaurant, balancing till when needed, assisting customers with enquires preferences and complaints
Bartender
Celtic Inn Irish Bar
04.2022 - 08.2022
- Served and crafted high quality drinks for customers under pressure, provided kitchen service when needed, ensured a clean environment during and after each shift
Barbershop Manager
Klassic Kuts
08.2017 - 02.2018
- Managed and rostered staff effectively between stores, provided haircut services at each store when needed, ensured all stores I managed were fully stocked with product, kept a clean and friendly environment for walk ins, balancing tills at the end of each shift
Meat Process Worker
Affco New Zealand - Manawatu Plant
01.2014 - 11.2014
- Picked and packed various meat cuts efficiently and accurately, placed labels correctly on products, cleaned departments to ensure a safe work environment, assisted in store room when needed
Hairdressing Apprentice
Streaks Ahead
11.2006 - 10.2014
- Answered phone and manged appointments for a smooth running salon, gained proficiency in various hairdressing techniques, such as cutting, colouring, and styling, through hands-on training under experienced stylists, assisted in customer satisfaction by keeping a clean and welcoming salon
Sandwich Artist
SUBWAYRestaurants
01.2011 - 06.2011
- Made high quality sandwiches while maintaining customer preferences, kept a clean and tidy workspace to ensure food safety, preparing food during each shift to run smoothly on demand
Education
NZQA Level 1 -
Fielding High School
Feilding, NZ01.2009
Skills
- Attention to detail
- Decision-making
- Customer service
- Positive attitude
- Time management
- Strategic Planning
- Conflict resolution
- Excellent communication
- Multitasking
- Adaptability
- Product knowledge
- Organization skills
Timeline
Service Advisor
McVerry Crawford
03.2024 - 10.2024
Sales Consultant
Hunting And Fishing
03.2023 - 01.2024
Packer
Primary Connect
10.2022 - 02.2023
Bartender
Celtic Inn Irish Bar
04.2022 - 08.2022
FOH Team Member/Manager
Breakers
12.2020 - 11.2022
Barbershop Manager
Klassic Kuts
08.2017 - 02.2018
Meat Process Worker
Affco New Zealand - Manawatu Plant
01.2014 - 11.2014
Sandwich Artist
SUBWAYRestaurants
01.2011 - 06.2011
Hairdressing Apprentice
Streaks Ahead
11.2006 - 10.2014
NZQA Level 1 -
Fielding High School
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<ul><li>Direct Care & Individualized Support: Developed tailored Support and Care Plans for residents, achieving a 95% satisfaction rate by fostering trust and empowering residents towards self-sufficiency</li><li>Crisis Management & Behavior Monitoring: Reduced incidents by 40% through active monitoring and de-escalation techniques, promoting a safer environment for both residents and staff</li><li>Educational Planning & Activity Participation: Organized and led workshops on life skills, rights, and empowerment, supporting young people's educational and recreational engagement</li><li>Budget Oversight & Financial Planning: Managed resident-specific budgets, including clothing and recreational needs, ensuring compliance with financial plans and accurate documentation</li><li>Supervisory Role & Team Collaboration: Actively participated in staff meetings and supervision, contributing to a cohesive and supportive team environment</li><li>Health, Safety & Compliance: Conducted regular assessments to ensure all support services met safety standards, addressing issues such as sanitation, fire safety, and access to health services</li></ul> at McVerry Trust<ul><li>Direct Care & Individualized Support: Developed tailored Support and Care Plans for residents, achieving a 95% satisfaction rate by fostering trust and empowering residents towards self-sufficiency</li><li>Crisis Management & Behavior Monitoring: Reduced incidents by 40% through active monitoring and de-escalation techniques, promoting a safer environment for both residents and staff</li><li>Educational Planning & Activity Participation: Organized and led workshops on life skills, rights, and empowerment, supporting young people's educational and recreational engagement</li><li>Budget Oversight & Financial Planning: Managed resident-specific budgets, including clothing and recreational needs, ensuring compliance with financial plans and accurate documentation</li><li>Supervisory Role & Team Collaboration: Actively participated in staff meetings and supervision, contributing to a cohesive and supportive team environment</li><li>Health, Safety & Compliance: Conducted regular assessments to ensure all support services met safety standards, addressing issues such as sanitation, fire safety, and access to health services</li></ul> at McVerry Trust