Kristen Mous
Auckland,AUK
Summary
I enjoy working in a fast-paced environment within a team as I enjoy collaborating towards a common goal with others. I am looking for a career that will challenge me as I am motivated to learn and develop my skills. From my current experience, I have developed effective communication and problem-solving methods that have helped me succeed in high pressure deadline-oriented situations.
Overview
9
9
years of professional experience
Work History
PERSONAL BANKING CONSULTANT (SECONDMENT)
ASB Bank
10.2023 - Current
- AML verify customers
- CAA level 1 accredited
- In the process of completing CAA level 2
- Open new accounts such as sole trader accounts
- Process overdraft, credit card, personal loan and home loan applications
- Provide KiwiSaver advice to customer using KiwiSaver Explorer
PERSONAL BANKING CONSULTANT (SECONDMENT)
ASB Bank
11.2022 - 10.2023
- AML verify customers
- CAA level 1 accredited
- Open new accounts such as sole trader accounts
- Process overdraft, credit card and personal loan applications
- Provide KiwiSaver advice to customer using KiwiSaver Explorer
CUSTOMER SERVICE SPECIALIST
ASB Bank
01.2022 - 11.2022
- AML verify customers
- Answer customer queries through emails and phone calls
- Complete transactional requests such as deposits and withdrawals
- Open new accounts such as kids accounts and term deposits
- Provide KiwiSaver advice to customers using KiwiSaver Explorer
CONSTRUCTION ADMINISTRATOR
Compass Homes
06.2017 - 12.2021
- Answer customer queries through emails and phone calls
- Collate documentation for sites and inspections
- Generate purchase orders for contractors and suppliers
- Liaise with developers, contractors and suppliers
- Set up and maintaining client accounts throughout the build process
OFFICE ADMINSTRATOR
Compass Homes
06.2015 - 06.2017
- Answer customer queries through emails and phone calls
- Arrange kitchen and colour meetings
- Assist colleagues when there is an opportunity to do so
- Prepare contracts and welcome packs
- Order office supplies
Education
CERTIFICATE IN BUSINESS (SMALL BUSINESS LEVEL 4) -
Open Polytechnic
01.2022
CERTIFICATE IN BUSINESS MANAGEMENT -
Career Academy
01.2021
CERTIFICATE IN BEAUTY SERVICES (LEVEL 4) -
Elite International School of Beauty & Spa Therapies
01.2017
CERTIFICATE IN ARTS AND DESIGN -
Whitecliffe College of Arts & Design
01.2013
Skills
- Communication
- Adaptability
- Problem-solving
- Organization
- Team player
- Honest
- Fast learner
- Loyal
- Customer service
- Deadline-oriented
- Technology savvy
- Time management
References
Available upon request
Timeline
PERSONAL BANKING CONSULTANT (SECONDMENT)
ASB Bank
10.2023 - Current
PERSONAL BANKING CONSULTANT (SECONDMENT)
ASB Bank
11.2022 - 10.2023
CUSTOMER SERVICE SPECIALIST
ASB Bank
01.2022 - 11.2022
CONSTRUCTION ADMINISTRATOR
Compass Homes
06.2017 - 12.2021
OFFICE ADMINSTRATOR
Compass Homes
06.2015 - 06.2017
CERTIFICATE IN BUSINESS (SMALL BUSINESS LEVEL 4) -
Open Polytechnic
CERTIFICATE IN BUSINESS MANAGEMENT -
Career Academy
CERTIFICATE IN BEAUTY SERVICES (LEVEL 4) -
Elite International School of Beauty & Spa Therapies
CERTIFICATE IN ARTS AND DESIGN -
Whitecliffe College of Arts & Design
Similar Profiles
Kellie KnightKellie Knight
Customer Specialist at ASB BankCustomer Specialist at ASB Bank
Theresa SmithTheresa Smith
Home Ownership Manager at ASB BankHome Ownership Manager at ASB Bank
STEPHANIE EVERITTSTEPHANIE EVERITT
Marketing Capability Manager at ASB BankMarketing Capability Manager at ASB Bank