Kristen Yang
Summary
I am a hardworking, responsible person and I have previously worked for almost 6 years in hospitality industry where I have gained considerable experience in interpersonal communication, teamwork and customer service. I have both LCQ and Manager Certificate. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. I am looking forward to challenge and take every opportunity to set up in my career.
Overview
5
5
years of professional experience
Work History
Manager
Sampan Restaurant
10.2020 - 12.2023
- Responsible for operation of entire restaurant
- The main business of this restaurant is food, providing group meals for tourist groups
- Taking telephone orders and reservations, recruit staff, and train front desk staff, for example: how to clean up table quickly, washing dishes and maintenance machine, record food control plan, especially everyday paper work and cooperating food safety verification.
Manager
The coffee club
11.2019 - 09.2020
- Responsible for taking orders, running food, barista, manager staff working time, resolve customer service complains.
Waitress
Espresso café shop
11.2018 - 06.2019
- Responsible for taking orders, running food, washing dishes and make all kinds of sandwiches.
Education
Graduate Diploma - Graduate Diploma in Business Studies
Massey University
Auckland, NZ09.2019
College - Accounting And Business Management
Tianjin Bohai Vocational Technology College
06.2017
Skills
- Team Leadership
- Staff Training and Development
- Strategic Planning
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Evaluations
- Business Administration
- Workforce Management
- Budget Control
- Business Development
Skills Interests
- Microsoft Word, Excel, PowerPoint,
- Class 1 NZ full license,
- jogging, gym, swimming, camping
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Manager
Sampan Restaurant
10.2020 - 12.2023
Manager
The coffee club
11.2019 - 09.2020
Waitress
Espresso café shop
11.2018 - 06.2019
Graduate Diploma - Graduate Diploma in Business Studies
Massey University
College - Accounting And Business Management
Tianjin Bohai Vocational Technology College
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