Summary
Overview
Work History
Education
Skills
Languages
Residency
References
Timeline
Generic

Kristene De Guzman

Christchurch,CAN

Summary

Enthusiastic and hardworking team member with 8 years of experience in retail and fast food environments, providing exceptional customer service while contributing to a positive team atmosphere. Skilled in handling customer inquiries, processing transactions, and maintaining cleanliness and organization in fast-paced settings. Adept at multitasking and problem-solving to meet customer needs efficiently. Known for strong communication skills, reliability, and a proactive approach to ensuring high standards of service. Committed to supporting team goals, enhancing the customer experience, and contributing to the overall success of the business.

Overview

8
8
years of professional experience

Work History

Retail Worker

Kmart Papanui
06.2023 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.

Temp Worker

Agstaff
02.2023 - 04.2023
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Learned semi-skilled and advanced work by shadowing experienced workers.

Customer Service

KFC Restaurant
01.2018 - 02.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cross-trained and provided back up for customer service managers.

Education

Hospitality Management Diploma Level 5

Ara Institute of Canterbury
Christchurch, NZ
07.2021

NCEA Level 1,2, And 3

Ashburton College
Ashburton, NZ
11.2020

Skills

  • Customer service
  • Patience and empathy
  • Reliability and punctuality
  • Customer assistance
  • Cash handling accuracy
  • Merchandise display
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Problem-solving
  • Multitasking
  • Calm under pressure
  • Professional and mature

Languages

Filipino
English

Residency

New Zealand Citizen

References

Ebony Julia Davies

+64 27 268 8116

k8231ma01@kmart.com.au


Andrien Tindall

021 159 0413

andrien@xtra.co.nz


Timeline

Retail Worker

Kmart Papanui
06.2023 - Current

Temp Worker

Agstaff
02.2023 - 04.2023

Customer Service

KFC Restaurant
01.2018 - 02.2023

NCEA Level 1,2, And 3

Ashburton College

Hospitality Management Diploma Level 5

Ara Institute of Canterbury

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Kristene De Guzman