2IC Manager
Kristian Cockburn
Wholemeal Cafe
Abel Tasman Drive,TAS
17
years of professional experience
4
years of post-secondary education
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Barbering position. Ready to help team achieve company goals.
Im an Enthusiastic Barber eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the craft and training in barbering. Motivated to learn, grow and excel in within your business.
Im a Reliable employee offering excellent communication and good judgment.
I would consider myself a dedicated friendly professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Conscientious Barber with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Detailed Barber with over 14 years experience in hair cutting and styling. In-depth understanding of hair care industry and business operations. Dedicated to best-in-class customer service and satisfaction. Proficient Barber versed in hairstyles, cutting techniques and shaving customers. Collaborative team player with strong communication and relationship building abilities.
Work History
Master Barber
11 Months- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Barber level 4 Commercial Barber
11 Months- Delivered high-quality haircuts and grooming services to diverse clientele
- Maintained cleanliness and organization of tools and workstations
- Provided personalized consultations to determine client preferences and styles
- Educated clients on hair care techniques and product recommendations
Barber in Training
10 Months- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered precision haircuts and grooming services to diverse clientele.
- Maintained cleanliness and organization of workstations and tools.
- Provided exceptional customer service, ensuring client satisfaction and loyalty.
- Trained junior barbers on techniques and best practices in hairstyling.
- Implemented new grooming services based on client feedback to enhance offerings.
- Managed inventory levels of products and tools to ensure operational efficiency.
- Developed strong relationships with clients, fostering repeat business through personalized service.
- Analyzed trends in hairstyles to adapt services to meet evolving customer preferences.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
Real Estate Agent
6 Years 9 Months- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
Barber
3 Years 7 Months- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Boosted salon revenue through upselling various products and services, such as shaving creams, hair treatments, and styling products.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Collaborated with other salon professionals to create a positive and welcoming atmosphere for all customers.
- Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Mentored junior barbers by sharing expertise on cutting techniques and best practices for maintaining a professional image within the salon environment.
- Assisted in the recruitment process of new staff members by conducting interviews and evaluating potential candidates'' barbering skills sets.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
- Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
Real Estate Agent
4 Years 1 Month- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Advertised client properties through websites, social media and real estate guides.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Represented buyers and sellers of developed and undeveloped properties.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Collected fees and documented payment processes for property transactions.
- Used NTREIS and other realtor databases to find properties for clients.
2IC Manager
7 Months- Oversaw team performance, ensuring adherence to operational standards and protocols.
- Developed and implemented training programs to enhance employee skills and productivity.
- Coordinated scheduling and resource allocation to optimize workflow efficiency.
- Analyzed customer feedback to drive improvements in service delivery and satisfaction.
- Facilitated communication between departments to streamline processes and resolve issues.
- Mentored junior staff, promoting professional development and enhancing team capabilities.
- Established key performance indicators to measure success and inform decision-making processes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Tele Marketing Sales Agent
4 Years 10 Months- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
Hairdresser and Make up Artist
3 Years 1 Month- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Recorded notes for future reference about customer preferences and services delivered.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Answered over [Number] phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
Education
Certificate I - Essential First Aid
Certificate III - Barbering Level 3
National Certificate - Real Estate
Certificate in Hairdressing - Hair Dressing
Level 3 Barbering Qualifications ( Cert ) - Barbering
Level 4 Commercial Barbering Cert - Barbering
Skills
Flexible and Adaptable
Flexible & Adaptable
Collaboration
Conflict Resolution
Customer Service
Self-Motivated
Self-motivated professional
Microsoft Office
Excellent work ethic
Active Listening
Good listening skills
Decision Making
Responsible
Data Entry
Customer Retention Strategies
Courteous with Strong Service Mindset
Building Customer Trust and Loyalty
Efficient and Detail-Oriented
Upbeat and Positive Personality
Responding to Difficult Customers
Issue and Complaint Resolution
Upselling Products and Services
Calm and Professional Under Pressure
Inbound and Outbound Calling
Self-Checkout Assistance
Flexible Hours
Stocking and Receiving
Upselling Techniques
Product Promotion
Cash Handling
Customer Needs Assessment
Engaging with Diverse Customers
Store Policies and Procedures
Merchandising and Display
Building Customer Loyalty
Sales and Promotions
Product Recommendations
Time Management
Policy and Procedure Adherence
Energy and Physical Stamina
Teamwork and Collaboration
Social Media Platforms
Client Consultations
Clippers Usage
Safety Training
Equipment Maintenance
Cash Register Operations
Cuts for Women
Opening and Closing Procedures
Outstanding Customer Service
Straight Razor Shaving
Till Counting
Business Management
Product Knowledge
Team Collaboration
Shears Expertise
Scalp Massages
Customer Preferences
Regulatory Compliance
Accurate Money Handling
Promotions Understanding
Client Needs Assessment
Customer Safety
Trend Expertise
Razor Cutting Expertise
Texturizing Services
Verbal Communication Strength
Cleaning and Sanitation
Retail Inventory Management
Client Scheduling
Hairstyles and Trends
Workflow Efficiency
Interpersonal Ability
Health Code Compliance
Work Area Sanitation
Cuts and Fades
Hair Conditioning and Styling
Lash and Eyebrow Maintenance
Hair Product Recommendations
Networking Expertise
Hair Maintenance Expertise
Advanced Communication Skills
Hair Artistry
Mentoring
Special Requirements
Outstanding Client Retention
I really enjoy fitness and health and try and maintain a good work life balance .
I really like to try and maintain a good life, work balance, im really into any type of creative exploits and would definitely call myself an old vintage soul, with a passion for the 40s up to the 70s.
I paint, draw and take a lot of photos, and love my black and whites, social media is something that i can become really good at, through my time working within the real estate field and I acknowledge its importance in building a brand and promoting yourself and your place of business.
I have a husband and 4 step children ( all adults ) and 6 grand children mostly all living in the Gisborne area.
I really relish the chance to showcase my skills mixed in with my sense of humor and mature outlook towards being both professional and relatable.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
2IC Manager
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03.2026 - CurrentRead More
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NZQA
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