Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristie Tamihana

Hamilton,New Zealand

Summary

Compassionate and highly organized professional with 16+ years of experience in client care, team coordination, and health-focused services. Known for empathy, cultural understanding, and a calm, non-judgmental approach, with personal experience supporting family members through mental health challenges. Skilled in building trust, managing treatment plans, and ensuring exceptional client experiences. Passionate about making a difference in under-resourced mental health sectors by offering practical, person-centered care. Empathetic Assistant Manager with expertise in client support and advocacy. Proven ability to coordinate treatment plans and foster a motivated team, ensuring high client retention and satisfaction. Results-driven Assistant Manager with over 8 years of experience in treatment coordination and staff management. Strong skills in empathetic communication and active listening, dedicated to enhancing client relations and team performance to achieve organizational goals.

Overview

17
17
years of professional experience

Work History

Assistant Manager & Treatment Coordinator

Clinique Elan
Hamilton, New Zealand
01.2023 - Current
  • Coordinate treatment plans, and support clients through appearance medicine and wellness services.
  • Provide empathetic consultation, ensuring clients feel understood and supported.
  • Manage staff performance, KPIs, and client follow-up care.
  • Staff rostering, training, and performance management.
  • Fostering a motivated and high-performing team.
  • Managed health and safety.
  • Key point of contact for resolving client concerns, and maintaining a high client retention rate.

Assistant Manager

Caci Clinic
Hamilton, New Zealand
01.2022 - Current
  • Supervise daily operations and ensure team members meet performance goals.
  • Provide training, mentoring rosters and resolve staff conflicts.
  • Act as first point of call for escalated customer concerns of complaints.
  • Ensure high level of customer satisfaction and quality service.
  • Manage inventory, stock control, and supplier orders.
  • Implement new policies, procedures and improvement.
  • Health and safety reports.
  • Assist with events and social media.

Assistant Manager

Caci Hamilton East
Hamilton, New Zealand
01.2015 - 01.2022
  • Delivered patient care coordination and client consultation across a busy clinic.
  • Supported clients through sensitive appearance medicine treatments with empathy and professionalism.
  • Managed clinic operations, staff training, and client-focused outcomes.
  • Banking
  • Managing client KPIs
  • Rostering
  • Payroll
  • Inventory
  • Reports and health and safey

Tutor

Elite International School of Beauty & Spa
Hamilton, New Zealand
01.2012 - 01.2015
  • Managed a class off 30 students. Teaching anatomy and physiology, Chemistry and wellness, mentoring students in client care and communication.
  • Encouraged a compassionate approach to client interactions and wellbeing services.

Receptionist/Healthcare assistant

Redicare
Hamilton, Hamilton
01.2009 - 11.2010
  • Greeted and assisted visitors, ensuring a welcoming environment.
  • Managed multi-line phone system, directing calls to appropriate staff members.
  • Handled incoming and outgoing mail, organizing correspondence efficiently.
  • Scheduled and confirmed appointments.
  • Conducted drug tests in compliance with regulatory standards and protocols.
  • Documented test results accurately and maintained confidentiality of sensitive information.
  • Pre Employment medicals
  • Hearing and vision checks

Education

Women’s Wellness Certificate -

01.2023

Certificate in Business Management -

01.2019

Education
09-2013

Diploma in Beauty Therapy -

New Zealand Certificate in Te Reo - level 1 and level 2

Skills

  • Empathetic communication
  • Team building
  • Staff management
  • Adaptability and flexibility
  • Goal setting
  • Strategic thinking
  • Employee performance evaluations
  • Active listening
  • Client support
  • Advocacy
  • Coordination of treatment plans
  • Mental health awareness
  • Resilience
  • Cultural sensitivity
  • Te Ao Māori understanding
  • Administration
  • Record-keeping
  • Staff training
  • Mentoring
  • Problem-solving
  • High-pressure environments

Timeline

Assistant Manager & Treatment Coordinator

Clinique Elan
01.2023 - Current

Assistant Manager

Caci Clinic
01.2022 - Current

Assistant Manager

Caci Hamilton East
01.2015 - 01.2022

Tutor

Elite International School of Beauty & Spa
01.2012 - 01.2015

Receptionist/Healthcare assistant

Redicare
01.2009 - 11.2010

Women’s Wellness Certificate -

Certificate in Business Management -

Education

Diploma in Beauty Therapy -

New Zealand Certificate in Te Reo - level 1 and level 2

Kristie Tamihana