Kristina Boler
Wellsford,Auckland
Summary
Detail-oriented administrator with a versatile background in customer service and office management. Recognised for hard work, adaptability and strong communication skills, contributing to seamless operations and client engagement.
In my spare time I love to read Thriller novels, distance running, skiing in winter and gardening and landscaping in summer. Currently working at home assisting my husbands business as well as raising our 3 children. I have two children at Horizon School and one child at Preschool.
Overview
9
9
years of professional experience
Work History
Receptionist Administrator
Summerset Retirement
Warkworth, Auckland
05.2019 - 11.2020
- Greeted and assisted residents with inquiries and requests daily.
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled appointments for residents with healthcare providers and services.
- Maintained organized filing system for resident documents and records.
- Coordinated with maintenance team to address facility issues promptly.
- Assisted in planning events and activities for resident engagement.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Maintained office supply inventory and placed orders to meet demand.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Created spreadsheets to track customer information such as contact details and preferences.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Resolved customer complaints or answered customers' questions.
Travel Consultant
Helloworld (now rebranded to Youtravel)
Warkworth, Auckland
05.2018 - 12.2018
- Planned customized travel itineraries for diverse client needs and preferences.
- Researched and booked flights, accommodations, and activities for clients.
- Provided expert advice on travel destinations, visa requirements, and health regulations.
- Managed client inquiries through phone, email, and in-person consultations.
- Utilized booking software to maintain accurate client records and reservations.
- Developed strong relationships with clients to enhance customer satisfaction and loyalty.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Resolved any issues related to travel plans and services.
- Processed credit and debit payments and handled confidential information with discretion.
- Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
- Generated reports on sales performance metrics based on daily, weekly, monthly data analysis.
- Participated in trade shows and networking events to promote company services.
- Provided excellent customer service in a fast-paced environment.
Senior Travel Consultant and Team Leader
Cruise World and Travel Marketing
Albany, Auckland
04.2012 - 05.2018
- Developed personalized travel itineraries for diverse client needs.
- Researched and recommended destinations based on client preferences.
- Coordinated travel arrangements with vendors and service providers.
- Provided expert advice on travel regulations and documentation requirements.
- Trained junior consultants on best practices in travel planning and customer service.
- Liaised with airlines and hotels regarding special requests from customers.
- Organized complex itineraries, including flights, transfers, hotels, car hire and excursions.
- Created promotional materials to increase sales of tour packages.
- Developed strategies to increase sales and profitability of the business.
- Supervised performance of other company consultants to achieve intra-departmental consistency in quality of service.
- Resolved customer complaints in a timely manner.
- Answered queries via phone, email or face-to-face contact regarding visas, passports, currency exchange rates.
- Managed online booking systems for airline tickets and hotel reservations.
- Attended trade shows to promote company services.
- Assisted in training new staff members in use of reservation systems and customer service techniques.
- Created and distributed travel brochures and newsletters to inform clients of special promotions.
- Organized group travel arrangements, coordinating logistics for seamless travel experiences.
- Stayed up to date on travel industry, policies and restrictions.
- Led team meetings to discuss project updates and address concerns.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Education
New Zealand Certificate of Real Estate Salesperson -
Open Polytechnic
Auckland11-2025
Bachelor of Accounting -
Open Polytechnic
AucklandSkills
- Customer service
- Project management
- Sales strategy
- Financial analysis
- Data entry
- Appointment scheduling
- Team leadership
- Problem resolution
- Office administration
- Reception area maintenance
- Document management
- Account reconciliation
- Excellent communication
- Adaptability and flexibility
- Multitasking Abilities
Timeline
Receptionist Administrator
Summerset Retirement
05.2019 - 11.2020
Travel Consultant
Helloworld (now rebranded to Youtravel)
05.2018 - 12.2018
Senior Travel Consultant and Team Leader
Cruise World and Travel Marketing
04.2012 - 05.2018
New Zealand Certificate of Real Estate Salesperson -
Open Polytechnic
Bachelor of Accounting -
Open Polytechnic