Kristina Ingram
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dynamic with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
24
24
years of professional experience
Work History
Key Account Manager
Tegel
11.2021 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problem solving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Working as a collaborative team member.
Key Accounts Executive
Tegel
12.2017 - 11.2021
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Secured new business opportunities by leveraging strong relationships within existing customer base and utilizing a consultative selling approach.
- Delivered exceptional customer service by promptly addressing inquiries or concerns from key accounts, resulting in increased loyalty and trust from clients.
- Managed a diverse portfolio of key accounts, ensuring timely delivery of products or services while maintaining high levels of customer satisfaction.
Territory Manager
Asaleo Care
06.2015 - 12.2017
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Territory Manager - Foodservice
Tegel
01.2014 - 06.2015
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
Sales Representative & Merchandiser
Tegel
02.2012 - 01.2014
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Exceeded sales targets through effective planning and goal setting.
Merchandiser
Tegel
03.2008 - 02.2012
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Customer Service Representative
Tegel
10.2002 - 03.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
TAB
11.2000 - 02.2003
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
No Degree -
Queens High School
Dunedin, NZSkills
- Client Relationship Building
- Business Development
- Key Account Management
- Data-driven decision-making
- Cross-Functional Collaboration
- Customer rapport
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call centre experience
- Problem Resolution
- Computer Proficiency
Timeline
Key Account Manager
Tegel
11.2021 - Current
Key Accounts Executive
Tegel
12.2017 - 11.2021
Territory Manager
Asaleo Care
06.2015 - 12.2017
Territory Manager - Foodservice
Tegel
01.2014 - 06.2015
Sales Representative & Merchandiser
Tegel
02.2012 - 01.2014
Merchandiser
Tegel
03.2008 - 02.2012
Customer Service Representative
Tegel
10.2002 - 03.2008
Customer Service Representative
TAB
11.2000 - 02.2003
No Degree -
Queens High School
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