Kristina Ratapu
Tolaga Bay,GIS
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Stephen Rolls Horticulture Contractor. Skilled in teamwork and collaboration, with a knack for adaptable problem-solving. Achieved significant improvements in team productivity and guest experience, leveraging strong communication skills and a commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
49
49
years of professional experience
Work History
House Keeper (cleaner)
Proprietor of Hauiti Incorporated
05.2022 - 01.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Provided assistance to other staff members with cleaning of difficult areas.
Supervisor
Stephen Rolls Horticulture Contractor
02.2014 - 08.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Hotel Management Trainee
Olive & Paul Lewis
08.2011 - 07.2013
- Collaborated with team members to ensure seamless guest experience throughout their stay.
- Assisted event planners in coordinating successful events, conferences, and meetings at the hotel.
- Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Answered telephone calls and emails to assist customers in making reservations.
Shop Assistant
Mitchell & Lottie Ratapu
08.1974 - 10.1984
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
Education
Te Tohu Paetahi - Te Reo Maori
Te Whatukura. EIT
Gisborne, GISSmall Business Management - Bisiness Start Up
Te Whare Wananga O Aotearoa
Gisborne, GIS02.2011
Skills
- Customer Service
- Reliability and punctuality
- Teamwork and Collaboration
- Adaptable and Flexible
- Communication and Interpersonal Skills
Timeline
House Keeper (cleaner)
Proprietor of Hauiti Incorporated
05.2022 - 01.2024
Supervisor
Stephen Rolls Horticulture Contractor
02.2014 - 08.2020
Hotel Management Trainee
Olive & Paul Lewis
08.2011 - 07.2013
Shop Assistant
Mitchell & Lottie Ratapu
08.1974 - 10.1984
Te Tohu Paetahi - Te Reo Maori
Te Whatukura. EIT
Small Business Management - Bisiness Start Up
Te Whare Wananga O Aotearoa
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