Kristina Gurung
Queenstown,Queenstown
Summary
Results-driven hospitality professional over 2 years of experience as an Assistant Housekeeping Manager and a strong track record of leadership in housekeeping operations. Started as a room Attendant and progressed through roles as Selfchecker, Trainer, Supervisor, and Assistant Manger, demonstrating adaptability and commitment to excellence. Skilled in team leadership, operational efficiency, and maintaining high-quality service standards. Passionate about coaching and guiding teams to achieve outstanding guest satisfaction and operational success. Seeking to leverage expertise in housekeeping management to excel as an Executive Housekeeper.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Housekeeping Manager
Novotel Queenstown
Otago, Queenstown
02.2023 - Current
- Supervised daily operations of housekeeping department to ensure compliance with standards.
- Inspected guest rooms and public areas to ensure cleanliness standards were met.
- Resolved customer complaints in a timely manner while maintaining high service quality standards.
- Developed and implemented procedures for preventive maintenance program for all housekeeping equipment.
- Monitored inventory levels of cleaning supplies and equipment.
- Verified each completed room against standard plans to maintain consistency.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Analyzed operational data such as labor costs, budget expenses to identify opportunities for cost savings or revenue enhancement.
- Provided guidance and direction to team members on proper cleaning techniques and use of chemicals.
- Conducted regular safety inspections to ensure compliance with regulations.
- Reviewed monthly financial statements to monitor budgetary objectives related to housekeeping operations.
- Assisted in the interviewing, hiring and training of new housekeeping staff.
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
- Conducted regular performance reviews for housekeeping staff members.
- Ensured safety regulations are followed by all employees within the department.
- Created weekly work schedules for housekeeping staff based on occupancy forecasts.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Housekeeping Supervisor
Novotel Queenstown
Otago, Queenstown
07.2021 - 02.2023
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Created and implemented daily cleaning schedules for staff members.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Communicated with maintenance team on damages to repair.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Housekeeping Selfcheker/Trainer
Novotel Queenstown
Otago, Queenstown
07.2020 - 07.2021
- Trained newly hired room attendants and maximized productivity.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Ensuring WHS standards are met.
Room Attendant
Novotel Queenstown
Otago, Queenstown
01.2020 - 07.2020
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Education
Diploma - Information Technology/ Adminstration
Nelson Marlborough Institute of Technology
Nelson, New Zealand, NZ10-2017
Higher Secondary Education (Level3- Level 4) -
Everest International College
Kathmandu, Nepal03-2013
High School Diploma -
New Florence International Boarding School
Kathmandu, Nepal02-2012
Skills
Housekeeping and Operations Management
- Staff training and development
- Quality control and inspections
- Inventory and cost management
- Scheduling and team coordination
- SOP implementation and compliance
Leadership and Team Management
- Coaching and mentoring staff
- Performance management
- Conflict resolution
- Motivating and engaging teams
- Leading multicultural teams
Guest Experience & Service Excellence
- Ensuring high cleanliness standards
- Handling guest complaints professionally
- Enhancing guest satisfaction scores
- Upholding brand and safety standards
Administrative and organizational skills
- Budgeting and cost control
- Payroll and rostering
- Health and safety compliance
Technical and Software Proficiency
- Property Management Systems (Opera)
- Microsoft Office Suite (Excel, Word, Outlook)
Certification
- Department First Aider
Languages
English
Professional
Hindi
Professional
Nepali
Professional
Timeline
Assistant Housekeeping Manager
Novotel Queenstown
02.2023 - Current
Housekeeping Supervisor
Novotel Queenstown
07.2021 - 02.2023
Housekeeping Selfcheker/Trainer
Novotel Queenstown
07.2020 - 07.2021
Room Attendant
Novotel Queenstown
01.2020 - 07.2020
Diploma - Information Technology/ Adminstration
Nelson Marlborough Institute of Technology
Higher Secondary Education (Level3- Level 4) -
Everest International College
High School Diploma -
New Florence International Boarding School
Similar Profiles
Towhidul IslamTowhidul Islam
Chef De Cuisine at Novotel Queenstown Lakeside.Chef De Cuisine at Novotel Queenstown Lakeside.
Hikoi AwaHikoi Awa
Food and Beverage Supervisor at Novotel Tainui HamiltonFood and Beverage Supervisor at Novotel Tainui Hamilton
Zeus DebooZeus Deboo
Head Chef at QT Queenstown HotelHead Chef at QT Queenstown Hotel