Kristina (Ksenia) Bezuglova
Auckland,New Zealand
Summary
Experience working with elderly, stroke patients, youth, mental health/addictions and special needs populations. Experience working in a variety of medical facilities such as emergency clinic (Shore care), public hospital (North shore city hospital) and GP clinics around Auckland. Multiple years of experience in customer service. Experience in Reception ,Administration and call center. Proficient at using MedTech evolution, Indici medical software, Centric Notes as well as Acuity and Cliniko booking software. Experience in processing ACC, POAC and generating invoices. Experience in Mental Health Sector ( community, residential and dual diagnosis facilities) Experience providing in-home medical care including medications, changing dressings, overseeing physiotherapy exercise routines and personal cares. Experience working individually and as part of a team in a corporate environment providing customer support and massage services. Answering the phone, filing, data entry using Microsoft Word, carefully recording client information into an online booking system, taking payments from clients, creating invoices, and internet banking. Scanning documents and patient filing. Strong organizational and time management skills, with the ability to work well under pressure and multi task. Ability to work well in a multi- disciplinary team. Excellent computer skills including MS office suite, scheduling and clinical notes software. Detail-oriented professional with a strong background in allied health support. Expertise in effective communication, time management, and organizational skills, contributing to patient engagement and successful rehabilitation outcomes.
Overview
19
19
years of professional experience
Work History
Casual Allied Health Assistant/Therapy Assistant
Health New Zealand-Te Whatu Ora-Waitemata
11.2025 - Current
- Working in a multidisciplinary team with other health professionals such as Occupational therapists, Physiotherapists and Language therapists
- Working with patients individually and under the guidance of other therapists to deliver programs and exercises.
- Working with patients who have sustained stroke, head injury as well as speech impairment.
- Running gym sessions for groups of patients with other physiotherapists.
- Assisting patients with their Occupational therapy, Physiotherapy and Speech therapy rehabilitation programs.
- Being able to stay calm, focused and being able to motivate patients to engage.
- Writing daily notes into the 'Centric Notes' Clinical software.
Clinic Support Worker / Administration Support
Shore Care Emergency Clinic
08.2023 - Current
- Working in an emergency clinic as a clinic support worker and administration support, working directly with the management team.
- As a clinic support worker responsibilities include: assisting doctors and nurses and other health professionals in clinical treatments for patients.
- Also assisting doctors during minor surgical procedures.
- Assisting nurses in the plaster room.
- Being able to work in a multi-disciplinary team and being a great team player with the ability to work efficiently and productively with other health professionals and management to ensure the smooth operation of the clinic.
- Doing stock take of supplies.
- Ordering and restocking the equipment in the clinic.
- Responsible for accurate documentation in patients’ notes using Med Tech Evolution.
- Completing daily checklists for each treatment room.
- Making sure the clinic is clean and tidy and has correct amount of stock.
- Assisting management team with administrative tasks such as filing documents, laminating and scanning.
- Processing ACC requests for information, generating maternity invoices, POAC invoices.
- Working at Reception for fracture, dressing and special wound clinics.
- Training undertaken: Child Protection course, Treaty of Waitangi in relation to health.
Corporate/Mobile Massage Therapist
Onsite Massage
12.2022 - Current
- Working as a Mobile Massage Therapist delivering services such as chair massages, remedial and sports massage to corporate businesses and private clients.
- Being able to work as a contractor in a professional manner.
- Learning Chair massage techniques.
- Learning how to build strong lasting professional working relationships.
- Promoting business and networking.
- Learning how to build rapport and trust with clients and building long lasting relationships.
Health Coach
Procare
07.2024 - 04.2025
- My job responsibilities included: Creating personalized wellness/action plans tailored to the unique needs and goals of each patient.
- This involved: Assessment, goal setting, education, support and accountability and behavior change strategies.
- Assessment: to understand the patient’ current health status, lifestyle habits and personal goals.
- Goal setting: to collaborate with patients to set realistic and achievable goals.
- Education: Providing patients with evidence based information about nutrition, exercise and wellness practices to empower patients to make informed decisions.
- Support and accountability: Offering ongoing support and motivation, helping patients stay accountable for their goals through regular check in and progress tracking.
- Behavior change strategies: Utilizing various techniques to help patients overcome barriers to change, such as identifying triggers, developing coping strategies and fostering positive mindset.
- Working closely within multidisciplinary team such as doctors, nurses, health improvement practitioners on a daily basis to support patients.
- Make appropriate referrals for patients to various agencies such as Green Prescription, Awhi Ora support, Ready Steady Quit and counselling service providers.
- Constantly working on professional development goals and seeking opportunities to grow and learn professionally by undertaking online and face to face courses, reading online and keeping up to date with the current research.
Spa/Beauty Therapist
Forme Spa
01.2019 - 01.2021
- Performing spa treatments such as facials, advanced facials, all types of waxing, body scrubs, manicures and pedicures.
- Learning spa protocols.
- Learning how to work with and achieve KPI’s.
- Maintaining hygiene and general cleanliness of the spa.
- Booking appointments.
- Selling products and spa packages.
- Upgrading services and treatments.
Sports Massage Therapist
Auckland Therapeutic Massage Clinic
03.2017 - 01.2021
- Working in a clinic with a chiropractor and an acupuncturist as a Clinical Massage therapist providing individualized massage treatments for clients in a professional sports clinic environment.
- Completed general receptionist duties, such as answering the phone, filing, data entry using Patient Software, carefully recording client information into an online booking system, taking payments from clients and generating invoices.
- Providing clients with a post treatment/home care advice and follow up.
- Experience in treatments such as Swedish/Relaxation massage and Deep tissue massage.
- Undertaking mobile assignments for massage treatments.
Customer Service Representative for Sky TV
Kelly Services NZ Limited
11.2017 - 01.2019
- Working in a call center, receiving inbound calls and assisting customers with enquiries.
- Responsible for booking major sports events using the appropriate computer software in accordance with Sky TV procedures.
- Redirecting calls and assisting customers with their enquiries.
- Upgrading clients with more advanced Sky packages.
Health Care Assistant (Level 4)
Royal District Nursing Service
06.2013 - 11.2017
- Completed client documentation in an appropriate manner.
- Assisted clients with medications, changing dressings, overseeing physiotherapy exercise routines, personal cares and household management.
- Promoted clients’ independence and goal achievement.
- Assisted clients with personal care and household management.
- Supported clients’ with a broad range of social activities in the community.
Administrator
Auckland Volunteering Centre
02.2011 - 05.2013
- Responded to phone calls, messages and emails in a timely and effective manner.
- Conducted interviews over the phone.
- Booked appointments.
- Accomplished general administrative duties, such as data entry using MS Word.
- Promoted Auckland Volunteering Centre and its activities to members, external groups and organizations by providing correct information as requested.
Supported Living Facilitator
Renaissance Disability Services
01.2010 - 01.2011
- Ensured the person developed daily living, personal care and independence skills.
- Coached clients in using public transport, library and other community services.
- Coached clients in budget management and setting and achieving goals.
- Major Achievements: Developed the techniques to work with clients with obsessive compulsive disorder.
Elderly Community Based Support Worker
Presbyterian Support-Enliven Services
02.2009 - 01.2010
- Met individual needs by providing practical assistance to clients.
- Provided emotional and physical support and social contact to elderly clients.
Mental Health Worker
Connect Support and Recovery
05.2007 - 02.2009
- Was responsible for a caseload of clients who have mental health conditions such as schizophrenia as well as addictions.
- Facilitated groups as well as one on one interventions.
- Clinical notes and reports.
- Helped people experiencing mental health issues and alcohol/drug dependencies to move forward to reach their goals by developing individual plans for clients.
- Worked alongside mental health services, alcohol and drug rehabilitation services, other NGOs, culturally specific services and communities to implement client’s development plans.
- Facilitated physical, recreational, social and educational activities.
Education
First Aid Course Certificate -
01.2025
ITEC Diploma in Beauty and Body Therapies -
International College of Camille
01.2010
Bachelor of Health Science - Major in Psychology
Auckland University of Technology
01.2007
Food Safety Training and Occupational Health and Safety Certificates -
01.2003
Health Care Certificate Level 4I Equivalent To Health And Well Being Level 4 Certificate -
Auckland University of Technology
01.2002
Skills
- Experience working with elderly
- Experience working with stroke patients
- Experience working with youth
- Experience working with mental health/addictions
- Experience working with special needs populations
- Customer service
- Reception
- Administration
- Call center
- Proficient in MedTech evolution
- Proficient in Indici medical software
- Proficient in Centric Notes
- Proficient in Acuity
- Proficient in Cliniko booking software
- Processing ACC
- Processing POAC
- Generating invoices
- Experience in Mental Health Sector
- In-home medical care
- Medications management
- Changing dressings
- Overseeing physiotherapy exercise routines
- Personal cares
- Teamwork
- Customer support
- Massage services
- Answering the phone
- Filing
- Data entry
- Microsoft Word
- Recording client information
- Taking payments
- Creating invoices
- Internet banking
- Scanning documents
- Patient filing
- Organizational skills
- Time management skills
- Ability to work under pressure
- Multi-tasking
- Ability to work in a multi-disciplinary team
- Excellent computer skills
- MS Office suite
- Scheduling software
- Clinical notes software
- Rehabilitation techniques
- Medical documentation
- Centric Notes
- Med Tech Evolution
- Patient education
- Team collaboration
- Administrative support
- Effective communication
- Motivational strategies
- Time management
- Physical rehabilitation assistance
- Problem-solving capacity
- Patient care coordination
- Data entry and record keeping
- Patient confidentiality practices
- Cultural competency awareness
- Infection control measures
- Communication and interpersonal skills
- Teamwork and cooperation
References
Available upon request.
Volunteering Activities
- Organizer, Hiking New Zealand social group, 05/2016
- Volunteer, AIDS Foundation and Recreate Trust Organization
- Tutor, Teaching English to new migrants
Summary Skills
- Experience working with elderly, stroke patients, youth, mental health/addictions and special needs populations.
- Experience working in a variety of medical facilities such as emergency clinic (Shore care), public hospital (North shore city hospital) and GP clinics around Auckland.
- Multiple years of experience in customer service.
- Experience in Reception, Administration and call center.
- Proficient at using MedTech evolution, Indici medical software, Centric Notes as well as Acuity and Cliniko booking software.
- Experience in processing ACC, POAC and generating invoices.
- Experience in Mental Health Sector (community, residential and dual diagnosis facilities)
- Experience providing in-home medical care including medications, changing dressings, overseeing physiotherapy exercise routines and personal cares.
- Experience working individually and as part of a team in a corporate environment providing customer support and massage services.
- Strong organizational and time management skills, with the ability to work well under pressure and multi-task.
- Ability to work well in a multi-disciplinary team.
- Excellent computer skills including MS office suite, scheduling and clinical notes software.
Timeline
Casual Allied Health Assistant/Therapy Assistant
Health New Zealand-Te Whatu Ora-Waitemata
11.2025 - Current
Health Coach
Procare
07.2024 - 04.2025
Clinic Support Worker / Administration Support
Shore Care Emergency Clinic
08.2023 - Current
Corporate/Mobile Massage Therapist
Onsite Massage
12.2022 - Current
Spa/Beauty Therapist
Forme Spa
01.2019 - 01.2021
Customer Service Representative for Sky TV
Kelly Services NZ Limited
11.2017 - 01.2019
Sports Massage Therapist
Auckland Therapeutic Massage Clinic
03.2017 - 01.2021
Health Care Assistant (Level 4)
Royal District Nursing Service
06.2013 - 11.2017
Administrator
Auckland Volunteering Centre
02.2011 - 05.2013
Supported Living Facilitator
Renaissance Disability Services
01.2010 - 01.2011
Elderly Community Based Support Worker
Presbyterian Support-Enliven Services
02.2009 - 01.2010
Mental Health Worker
Connect Support and Recovery
05.2007 - 02.2009
First Aid Course Certificate -
ITEC Diploma in Beauty and Body Therapies -
International College of Camille
Bachelor of Health Science - Major in Psychology
Auckland University of Technology
Food Safety Training and Occupational Health and Safety Certificates -
Health Care Certificate Level 4I Equivalent To Health And Well Being Level 4 Certificate -
Auckland University of Technology