Kristine Hoang
Auckland
Summary
Dynamic professional with a proven track record in customer service and care, showcased during my tenure at Manukau Institute of Technology. Adept at problem-solving and staff training, I excel in high-pressure environments, ensuring operational excellence and enhanced customer satisfaction. My ability to multitask and adapt quickly has consistently improved team efficiency and service quality.
Overview
8
8
years of professional experience
Work History
Ask Me! Agent
Manukau Institute of Technology
01.2023 - Current
- Student-facing administrative support: engaging with enquirers in-person, by phones through Contact Expert (CE) or through other electronic means
- Application and Enrolment processes via CRM and EBS/SMS
- Withdrawals and Transfers
- Academic Records request
- Results enquiries and Graduation support
- Working with Campus Administrative Teams, Academic Teams, Academic Registry, etc. as necessary to ensure immediate solutions are provided to students
Duty Manager
Divine Patisserie
04.2021 - 11.2022
- Responding to customers’ enquiries related to bookings and services via phone, email and resOS system
- Taking customers’ feedback and handling complaints
- Organising supply purchases, keeping stock records
- Monitoring and reporting on revenue and cash flow
- Planning rosters
- Ensuring health, safety and food hygiene regulations and procedures are followed
- Training and supervising new staffs
- Working with management to assess and improve processes and policies
Barista
Cova Cafe
11.2018 - 04.2021
- Customer services, including: taking orders, checking out.
- Make espresso coffee drinks, clean and maintain espresso-making equipments
- Inventory control, including: monitoring shop's daily inventory level, informing duty manager to restock
- Quality assurance, in particular, assessing inventory quality
- Lead customer representative, and responsible for cash handling
Intern Engineer
Hyundai E&C Vina Song Gia Limited
01.2017 - 07.2017
- Operating monitoring tools to measure various water quality features (clarity, turbidity, pH, etc.)
- Performing lab tests and writing reports
- Preparing Environmental Impact Assessment (EIA)
- Safety and environmental quality management
Teacher Assistant
ILA English Center
08.2016 - 02.2017
- Coordinating tasks and homework for students
- Organizing schedules for the classes
- Helping foreigner teachers to communicate well with students
- Evaluating students’ progress with teachers in order to adjust to a more efficient program/teaching method for each individual
- Communicating and reporting to students’ parents about class schedules, progress, activities, events, etc.
- Giving students and parents advice and suggestion on the next suitable programme
Education
Master of Engineering Studies - Environmental Engineering
The University of Auckland
Auckland, NZ05.2019
Bachelor of Engineering - Environmental Engineering
Vietnam Maritime University
Hai Phong, Vietnam04.2017
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Multi-tasking
- Team player, adapting quickly in new working environments
- Be able to work under high pressure environment
- Staff training and supervising
Timeline
Ask Me! Agent
Manukau Institute of Technology
01.2023 - Current
Duty Manager
Divine Patisserie
04.2021 - 11.2022
Barista
Cova Cafe
11.2018 - 04.2021
Intern Engineer
Hyundai E&C Vina Song Gia Limited
01.2017 - 07.2017
Teacher Assistant
ILA English Center
08.2016 - 02.2017
Master of Engineering Studies - Environmental Engineering
The University of Auckland
Bachelor of Engineering - Environmental Engineering
Vietnam Maritime University
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