Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristine Louisa Karstens

Cust,Canterbury

Summary

Motivated professional with a proven track record of tackling new challenges. Demonstrates strong work ethic and adaptability in diverse environments. Exceptional interpersonal skills enhance collaboration and team dynamics. Quick learner with ability to master new skills independently.

Overview

47
47
years of professional experience

Work History

Hotelier

The Cust Hotel
Cust, North Canterbury
12.2003 - 05.2025
  • Oversaw daily operations and workflow to optimize business activities.
  • Developed strong relationships with customers and vendors to enhance collaboration.
  • Managed inventory to ensure consistent product availability.
  • Trained and mentored staff, improving performance and service quality.
  • Handled customer inquiries, resolving issues promptly and professionally.
  • Directed hiring processes to build a skilled workforce for the business.

Motor Inn Manager

Transmetro Corporation
Sydney, Australia
07.1994 - 12.2003
  • Managed daily operations of inn to maximize guest satisfaction and comfort.
  • Coordinated maintenance and housekeeping activities to ensure optimal facility conditions.
  • Maintained accurate records of operations, including reservations, check-ins, room availability, and payments.
  • Oversaw inventory management for supplies and equipment to support efficient operations.
  • Resolved customer complaints promptly and professionally to enhance overall experience.

Real Estate Assistant

L J Hooker Real Estate
Lane Cove, Sydney
02.2001 - 12.2003
  • Created promotional materials, including flyers and brochures, for property listings.
  • Managed advertising and email marketing campaigns to attract qualified buyers.
  • Collaborated with marketing teams to prepare and distribute marketing materials through various channels.
  • Supported real estate agents by organizing files, managing appointments, and handling daily administrative tasks.

Car Rental Manager

Budget Rent A Car
Invercargill, New Zealand
02.1991 - 07.1994
  • Oversaw daily operations of car rental services, enhancing customer interactions and service quality.
  • Coordinated vehicle maintenance and inventory management to maximize fleet availability.
  • Managed financial transactions, ensuring accurate billing and payment processing.
  • Resolved customer complaints efficiently, maintaining high standards of customer service.
  • Directed daily operations of car rental business, integrating customer service and fleet management.
  • Streamlined financial reporting processes for enhanced accuracy and transparency in transactions.
  • Implemented strategies to improve vehicle availability and operational efficiency.
  • Fostered strong relationships with customers through effective communication and prompt issue resolution.

Insurance Agent

Combined Insurance Company of NZ
Invercargill, New Zealand
08.1988 - 02.1991
  • Delivered presentations to potential clients, showcasing benefits of diverse policies.
  • Educated customers on significance of adequate insurance coverage.
  • Cultivated relationships with new clients through cold calling and referrals.
  • Secured repeat business and referrals by providing personalized services.

Car Rental Agent

Hertz Rent A Car
Dunedin, New Zealand
06.1985 - 08.1988
  • Processed rental agreements and payments efficiently at the counter.
  • Inspected vehicles for damage before rental and upon return.
  • Greeted customers, answered questions, and provided information on car rental services.
  • Explained policies and reviewed documentation to secure signatures.

Clerk/Office Worker

Betsy Lou Dolls
Nelson, New Zealand
02.1983 - 06.1985
  • Coordinated shipping logistics to ensure timely delivery of customer orders.
  • Processed customer orders promptly and accurately to enhance service efficiency.
  • Handled payments, refunds, and exchanges with high accuracy and efficiency.
  • Greeted visitors in a professional manner while providing appropriate direction.
  • Completed and mailed invoices or checks to facilitate prompt transactions.

Restaurant Manager

Bellevue Gardens Establishment
Upper Hutt, Wellington
01.1982 - 02.1983
  • Supervised daily restaurant operations, ensuring staff compliance with health standards.
  • Coordinated staff schedules to maximize service coverage during peak hours.
  • Resolved customer complaints professionally, maintaining positive guest relationships.
  • Assisted with kitchen preparation during busy periods as required.
  • Conducted regular inspections of dining area for cleanliness and safety compliance.
  • Gathered guest feedback on food quality, addressing concerns and providing additional items.

Food Service Worker

Cobb & Co Restaurant
St George Hotel, Wellington
01.1981 - 01.1982
  • Prepared and served food items in accordance with restaurant standards.
  • Maintained cleanliness of workstations and dining areas during shifts.
  • Operated kitchen equipment safely, adhering to food safety protocols.
  • Delivered meals to customers with a friendly and courteous demeanor.

Traffic Offence Notice Clerk

Ministry of Transport
Traffic Offence Notice Bureau, Wellington
12.1979 - 06.1981
  • Assisted customers with inquiries and complaints to ensure satisfaction.
  • Provided courteous phone support while delivering exceptional customer service.
  • Maintained and updated filing, inventory, and database systems using both manual and digital methods.
  • Operated photocopiers, scanners, facsimile machines, and personal computers efficiently.

Copy Clerk

Radio Nelson 2ZB
Nelson, New Zealand
07.1979 - 12.1979
  • Oversaw daily organization and filing of radio programming documents.
  • Assisted in script preparation and promotional content for on-air announcements.
  • Reviewed and edited written materials for clarity and accuracy.
  • Operated photocopy machines to duplicate original documents efficiently.

Clothes Shop Assistant

Geddes Fashions
Trafalgar Street, Nelson
11.1978 - 07.1979
  • Ensured neat shopping environment through effective store organization.
  • Assisted customers in product selection with personalized fashion advice.
  • Processed sales transactions accurately and efficiently at cash register.
  • Received, unpacked, and organized new stock deliveries to maintain inventory flow.

Education

High School Diploma -

Nelson College For Girls
Nelson, NZ
11-1978

Skills

  • Customer service
  • Inventory management
  • Staff training
  • Conflict resolution
  • Facility maintenance
  • Demand forecasting
  • Financial reporting
  • Food and beverage operations
  • Cash handling
  • Hospitality management
  • Account administration
  • Supply chain purchasing
  • Food service operations

Timeline

Hotelier

The Cust Hotel
12.2003 - 05.2025

Real Estate Assistant

L J Hooker Real Estate
02.2001 - 12.2003

Motor Inn Manager

Transmetro Corporation
07.1994 - 12.2003

Car Rental Manager

Budget Rent A Car
02.1991 - 07.1994

Insurance Agent

Combined Insurance Company of NZ
08.1988 - 02.1991

Car Rental Agent

Hertz Rent A Car
06.1985 - 08.1988

Clerk/Office Worker

Betsy Lou Dolls
02.1983 - 06.1985

Restaurant Manager

Bellevue Gardens Establishment
01.1982 - 02.1983

Food Service Worker

Cobb & Co Restaurant
01.1981 - 01.1982

Traffic Offence Notice Clerk

Ministry of Transport
12.1979 - 06.1981

Copy Clerk

Radio Nelson 2ZB
07.1979 - 12.1979

Clothes Shop Assistant

Geddes Fashions
11.1978 - 07.1979

High School Diploma -

Nelson College For Girls

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Kristine Louisa Karstens