KRISTOFER IAN HAYO RANOT
Nelson,NSN
Summary
Seeking for a New Role to leverage my 5 years of experience in shift management and strong leadership skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
SHIFT IN CHARGE
Frozen Yogurt (FROYO)
11.2019 - 08.2024
- Started as a service crew
- After 2 years, I got promoted to accounts sales monitoring for 6 months
- After which, I got promoted again to a shift-in-charge in one of the production departments of the company
- I trained new hires to ensure customer satisfaction
- Checked quality of the stocks and products to make sure they are fresh and of standard quality
QUALITY ASSURANCE ANALYST
Suited Connector BPO Inc. (GravityBPO)
05.2018 - 07.2019
- Assessed agents’ phone calls if they followed the correct call flow and phone etiquette
- Provided feedback and coaching to make sure that KPIs are hit every month
MORTGAGE SALES REPRESENTATIVE
Channel Information Technology and Leasing Services
08.2016 - 05.2018
- Helped clients obtain mortgage loans
- Reached out to potential clients through networking, referrals and marketing efforts
- Provided clear and concise information about mortgage products, and interest rates
HOTEL & FLIGHT BOOKING CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
12.2015 - 07.2016
- Answered customer inquiries about hotel and flight rates and packages
- Booked flights and hotel accommodations
- Provided clear and concise information about promo rates and its terms and conditions
Education
Bachelor of Science - Hotel and Restaurant Management
Western Leyte College
01.2016
High School Education -
St. Peter’s College of Ormoc
01.2010
Elementary Education -
St. Peter’s College of Ormoc
01.2006
Skills
- Management Skills
- Customer Service
- Hospitality
- Critical Thinking
- Communication Skills
- New-Hire Training
- Quality Control
- Friendly, positive attitude
- Teamwork and collaboration
Languages
Filipino
English
Timeline
SHIFT IN CHARGE
Frozen Yogurt (FROYO)
11.2019 - 08.2024
QUALITY ASSURANCE ANALYST
Suited Connector BPO Inc. (GravityBPO)
05.2018 - 07.2019
MORTGAGE SALES REPRESENTATIVE
Channel Information Technology and Leasing Services
08.2016 - 05.2018
HOTEL & FLIGHT BOOKING CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
12.2015 - 07.2016
High School Education -
St. Peter’s College of Ormoc
Elementary Education -
St. Peter’s College of Ormoc
Bachelor of Science - Hotel and Restaurant Management
Western Leyte College
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