Summary
Overview
Work History
Education
Skills
Hiking
Timeline
Generic

Kristopher Edwards

Wellington,WGN

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

4
4
years of professional experience

Work History

Assistant Manager, Customer Service

Orangetheory Fitness
03.2020 - 02.2023
  • Created a positive work environment for staff members, promoting teamwork and employee morale.
  • Streamlined customer service processes for increased efficiency and improved response times.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Server

Chartwells Higher Education
06.2019 - 01.2021
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported needs of 10-person wait staff who attended to specific needs of countless customers daily for a catering restaurant with social relevancy and intentionality.
  • Arranged linens and table settings according to seating plan and event theme.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.

Education

Associate of Arts - Biochemistry

University of North Florida
Jacksonville, Florida
06.2020

Skills

  • Performance Evaluations
  • Good Judgment
  • Effective workflow management
  • Workforce Management
  • Turnover Minimization
  • Positive and Constructive Feedback
  • Staff Training
  • Customer service expertise
  • Call Center Operations

Hiking

My biggest Hobby is Long Distance Hiking, with over 3,500 Kilometres under my belt

Timeline

Assistant Manager, Customer Service

Orangetheory Fitness
03.2020 - 02.2023

Server

Chartwells Higher Education
06.2019 - 01.2021

Associate of Arts - Biochemistry

University of North Florida

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Kristopher Edwards