Kristopher Edwards
Wellington,WGN
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
4
4
years of professional experience
Work History
Assistant Manager, Customer Service
Orangetheory Fitness
Jacksonville, Florida, USA
03.2020 - 02.2023
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Streamlined customer service processes for increased efficiency and improved response times.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Server
Chartwells Higher Education
Jacksonville Beach, Florida, USA
06.2019 - 01.2021
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported needs of 10-person wait staff who attended to specific needs of countless customers daily for a catering restaurant with social relevancy and intentionality.
- Arranged linens and table settings according to seating plan and event theme.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Education
Associate of Arts - Biochemistry
University of North Florida
Jacksonville, Florida06.2020
Skills
- Performance Evaluations
- Good Judgment
- Effective workflow management
- Workforce Management
- Turnover Minimization
- Positive and Constructive Feedback
- Staff Training
- Customer service expertise
- Call Center Operations
Hiking
My biggest Hobby is Long Distance Hiking, with over 3,500 Kilometres under my belt
Timeline
Assistant Manager, Customer Service
Orangetheory Fitness
03.2020 - 02.2023
Server
Chartwells Higher Education
06.2019 - 01.2021
Associate of Arts - Biochemistry
University of North Florida