KRIS TRAM NGUYEN

• Streamlined property management processes for increased efficiency in daily operations.
• Assisted with Leasing Specialist on lease negotiations, ensuring mutually beneficial agreements for both tenants and owners.
• Conducted thorough property inspections to identify areas requiring attention or improvement.
• Maintained accurate records of all property transactions, leases, and maintenance activities for easy reference.
• Communicated regularly with property owners regarding updates on building conditions and any potential issues needing attention.
• Coordinated move-in/move-out processes efficiently while minimizing vacancy periods between tenants.
• Collaborated with other department teams to address concerns related to leasing, accounting, or maintenance functions promptly and effectively.
• Collected and maintained careful records of rental payments and payment dates.

• Ensure that all complaints are created, issued and resolved in the KPI time frame for Responsive and planned works.
• Contact the Work Supervisors & or Subcontractors and provide docket information to assist the meeting of contractual targets.
• Prepare, create, acknowledge, send and receive emails relevant to Work Supervisor and Sub contractors.
• Update all incoming correspondence on WMS and will send all outgoing correspondence as required.
• Follow up with the customer to confirm that their complaint has been actioned and resolved prior to updating the information in WMS and the client.
• Work undertaken is to be in accordance with contractual and Quality Assurance requirements to ensure Key Performance Indicators are met or exceed for both the company and the customer.
• Managed, mentored and developed team in delivering best-in-class escalated complaint resolutions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Administration and management of HH Scope of Works as required
• Liaising with Client and Sub-contractors
• Issuing and obtaining of WO Scope requests/updated WO to Work Supervisors
• Review and submission of Scope of Works to client for approval
• Entering and submission of ECD to client via WMS
• Issuing of Approved Works Orders to Sub-contractors
• Update incoming correspondence on WMS
• Send outgoing correspondence as directed by work supervisor through WMS. Give soft copy to work supervisor.
• Assist other team members as and where required and other duties as requested by Team Leader
• Plan and schedule own work to meet required timelines and outputs
• Follow policies and procedures as relevant to scope of role and general employment
• Conforming to Spotless quality policies and quality all quality management systems
• Personal accountability over quality of personal and team output
• Efficiencies, and delivery of services and support service improvement initiatives

https://goldenpinepackaging.co.nz/

https://goldenpine.co.nz/

• Worked with clients to gather and define requirements, establish scopes and managing project milestones.
• Designed website layouts, templates and unique branded looks.
• Developed display, marketing and packaging materials to support product branding strategies.
• Developed creative design for marketing packages, including print materials, brochures, banners and signs.
• Put together videos for social media, advertising and informational purposes.
• Completed final touches for projects such as images sizes and font selection.
• Created digital image files for use in digital and traditional printing methods.
• Conducting website testing.
• Optimizing sites for maximum speed and scalability.
• Providing internal support and external customer service throughout build and launch process of website.

• Communicated with clients daily to request information and ensure completion of paperwork.
• Record details of phone messages, clients’ messages o Managed and maintained original documents register.
• Photocopied, scanned, filed, and archived key documents.
• Managed agendas and calendars, boosting productivity and improving organization initiatives.
• Computerized office activities-maintained customer communications and tracked records through delivery.
• Managed Professional Development Plans - including training.
• Managed HR policies and Staff Conduct Procedures.
• Processed and maintained employee records.
• Maintained daily bookkeeping report.
• Created and managed spreadsheets for leave calculations.
• Monitored and tracked all employees' leave time.
• Interpreted management directives to define and document administrative staff processes.
• Managed business planning and programs including development of Business Continuity Plan, Health and Safety Plan.
• Conducted health programs such as First Aid, Health & Safety, Flu Vaccinations, Earthquake and Tsunami Preparedness.
• Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
• Reviewed and revised administrative policies and procedures.
• Improved, recorded, and kept accurate information by creating, updating, and managing customer communications.
• Managed insurance - indemnity, building, business travel.
• Managed New Zealand Law Society documents - practice certificate renewal, annual reporting on activities, committee membership.
• Managed company Real me accounts.
• Completed reviews of IRD information & client documentation.

• Conducted online research for variety of advertising and web-based clients as instructed by director of organization.
• Designed unique and engaging campaign ideas for range of social media platforms.
• Collaborated with Marketing and Communication Office to help expand marketing channels - planning and hosting of marketing events.
• Provided competitor analysis.
• Prepared reports detailing project updates, performance information and ongoing trends.
• Coordinated orientation session for Undergraduate Program August 2014.
• Managed POSM (Point of Sale materials) & Leaflet distributions for Open Day July 2014.