Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy Clarke

Kaukapakapa,AUK

Summary

With 26 years of experience in Sales, Customer Services, Administration, Warehouse/Logistics, and Management, I am an Operations Manager with an unwavering drive to succeed. My career at Central Office Supplies Ltd has been defined by my strong work ethic and commitment to excellence, which have earned me promotions and allowed me to climb the ranks. I am a highly organised and reliable professional who approaches multiple priorities with a positive attitude. I am always eager to learn and take on new responsibilities to help my team achieve its goals.

Overview

26
26
years of professional experience

Work History

Operations Manager

Central Office Supplies Ltd
03.2017 - Current
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Increased profit by streamlining operations.
  • Project managed new systems and upgrades.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Maintained key relationships and negotiated contracts with vendors/suppliers to obtain the best pricing and terms and to ensure Vendor KPI/SLAs are being met.
  • Directed initiatives to improve the work environment and company culture.
  • Collaborated with sales and marketing teams to create and execute promotional campaigns.
  • Oversaw all aspects of office administration.
  • Completed bi-weekly payroll.
  • Responsible for the maintenance and day-to-day running of websites.
  • Direct report to the Company Owner.
  • Proficient in the use of MS Word and Excel.

Warehouse Manager

Central Office Supplies Ltd
01.2010 - 02.2017
  • Supervised daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service.
  • Scheduled and oversaw the warehouse team and managed the flow and quality of work to maximize efficiency and minimise overtime.
  • Lead and motivated our team to understand the importance of speed and accuracy in all tasks.
  • Initiated, coordinated and enforced optimal operational policies and procedures.
  • Managed customer service requests promptly and resolved issues quickly.
  • Managed stock inventory and reconciliation of stock variances - performed regular stocktakes.
  • Built and maintained supplier relationships.
  • Monitored budget allocations and expenses related to warehouse operations, seeking cost-saving opportunities while maintaining high-quality service.

Procurement Officer

Central Office Supplies Ltd
03.2006 - 01.2010
  • Built relationships with vendors to negotiate ideal terms for purchases/pricing/freight costs on service-level agreements.
  • Researched and identified potential new suppliers to increase vendor base.
  • Devised and implemented strategies to optimise purchasing processes and reduce costs.
  • Responsible for all aspects of accounts payable including supplier invoice data entry, monthly account reconciliations and managing supplier payments.
  • Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
  • Oversaw inventory control, PnL, and supply reports.
  • Utilised system data analytics to assist in purchasing and Cashflow forecasting.


Maternity Leave

Maternity Leave
06.2003 - 03.2006

Office Administrator

Central Office Supplies Ltd
11.2001 - 06.2003
  • Interacted with customers by phone, email, or in-person to provide information.
  • Responsible for all customer quotations/invoices/credits.
  • Organised all document filing/copying/scanning.
  • Responsible for all petty cash purchases and reconciliation.
  • Assisted in company payroll.
  • Responsible for all petty cash purchases and reconciliation.
  • Sales support.


Maternity Leave

Maternity Leave
07.2001 - 11.2001

Customer Service Representative

Central Office Supplies Ltd
02.1999 - 07.2001
  • Handled all customer phone/email queries and inquiries.
  • Responsible for all courier queries and order tracking.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Sales support.
  • Back up to Admin and Warehouse dispatch roles.


Telesales Representative

Central Office Supplies Ltd
09.1997 - 02.1999
  • Completed daily cold calling and outreach to build a sales database.
  • Built and maintained relationships for referral opportunities.
  • Accurately recorded and updated customer information on each contact.
  • Processed sales orders promptly with a high level of detail.
  • Delivered scripted sales pitches to potential customers, adjusting the pitch to meet the needs of specific individuals and businesses.

Education

Gisborne Girls' High School

Skills

  • Operations/Project Management
  • Team Leadership Experience
  • Strong Communication and Collaboration Skills
  • Confident in Decision and Problem-Solving
  • Exceptional Organisational/Time Management Skills
  • Excellent relationship/negotiating skills
  • Experienced in managing client/customer expectations
  • An empathetic and positive nature as well as a good sense of humour
  • Passionate and success driven
  • Dedicated and Loyal

Timeline

Operations Manager

Central Office Supplies Ltd
03.2017 - Current

Warehouse Manager

Central Office Supplies Ltd
01.2010 - 02.2017

Procurement Officer

Central Office Supplies Ltd
03.2006 - 01.2010

Maternity Leave

Maternity Leave
06.2003 - 03.2006

Office Administrator

Central Office Supplies Ltd
11.2001 - 06.2003

Maternity Leave

Maternity Leave
07.2001 - 11.2001

Customer Service Representative

Central Office Supplies Ltd
02.1999 - 07.2001

Telesales Representative

Central Office Supplies Ltd
09.1997 - 02.1999

Gisborne Girls' High School

Similar Profiles

CREATE PROFILE
Kristy Clarke