Krital Kriteshma
Mangere,AUK
Summary
The most important asset for any company is good reliable staff. Someone who does not let management down. I am reliable, I am on time and I am committed to the task I am assigned. I am a high-energy organized marketing manager, highly effective in project and personal management. A confident communicator who has a background of managing own businesses. I am also a motivated healthcare assistant, with highly effective communication style. An efficient worker who demonstrates strong time management and prioritization skills. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. I enjoy talking to people finding out information and feel that I have had a good amount of experience to understand the right and wrong question to ask. I’m enthusiastic and I like to work with others and am able to work to my own initiative also. I’m seeking a new challenge and feel I would success within the industry.
Overview
14
14
years of professional experience
Work History
Tour Guide
Omnus Travel And Tours
Fiji
04.2022 - 05.2024
- Conducted comprehensive research on various destinations to maintain up-to-date knowledge of travel trends and offerings.
- Optimized itinerary planning with thorough attention to detail, maximizing customers'' vacation time while minimizing potential complications.
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Initiated cost-saving measures by analyzing budgetary constraints and seeking alternative options where necessary.
Managing Director
Club Feenix Fiji
Fiji
01.2017 - 03.2020
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Introduced new methods, practices, and systems to reduce turnaround time.
Manager/ Owner
JFK Hotel
11.2016 - 03.2019
- Recruiting, training and supervising staff, Managing budget, Handling customer complains, Maintaining statistical and financial records, Promoting and marketing business, Ensuring compliance with health and safety legislation and licensing law, Addressing problems and troubleshooting, supervising maintenance, supplies, renovations and furnishings, dealing with contractors and suppliers, ensuring security is effective, carrying out inspections of property and services
Health Care Assistant
Orewa Secure Care Rest home
05.2017 - 03.2018
- General Residents Personal Cares, Documenting Resident’s progress notes, Assisting with meals and fluids, Promoting mobility, Assisting with activities
Manager
Exces Signs, Exces Events LTD, Club Feenix LTd
06.2014 - 04.2016
- Marketing, Promotion Door to Door and Social Media, Recruiting, training staff, Customer Service, Customer Care, Supervision of Staff, Accounts Receivable, Debt Collection, Accounts Payable, Opening and Closing – Cashing Up, Stage Management, Coordinating Events, Preplanning, Accounts – Preparing GST and PAYE, Signage Installation
Customer Service Representative
Sky TV
08.2015 - 11.2015
- Answer inquires by clarifying info, researching locating and providing information, Resolve problem by clarifying issues, implanting solutions, escalating unsolved problems, Sell additional service by recognizing opportunities to upsell accounts, Maintain database by updating information, Write up call summaries at the end of the call for reference
Health care Staff
Lyndale Villa/Manor rest home
04.2012 - 05.2014
- Resident care, Training new staff, Provided behavioral/ emotional support and supervision for those with dementia and Alzheimer, Diabetes, hospice and stroke patient care, Colostomy care, Wound care
Community care assistant
Glenwood masonic hospital
01.2010 - 05.2012
- Personal care of a Tetraplegic patient, Training new staff, Ensure safety and well-being of the patient, Administer medication, Mobility assistance aptitude, Catheter care
Education
Business management in a nutshell -
01.2014
Elderly Care -
01.2011
Secondary Education -
01.2010
Skills
- Exceptional communication
- Safety Consciousness
- Creative solutions
- Guest Relations
- Customer Engagement
- Sales abilities
- Tourism Management
- Cash Handling
- Social Media
- Tourism Development
- Staff Management
- Patient Care
- Time Management
- Attention to Detail
- Feeding Assistance
- Dementia and Alzheimer's knowledge
- Client documentation
- Patient Management
- Collecting vital signs
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
Personal Information
Hobbies: I am a hands on person, I like to get myself involved in every activity. However, I enjoy meeting people and just having a conversation with them. I also enjoy playing netball, swimming, listening to music and spending time with my family.
References
- Viv Richardson, General Manager, Lyndale Villa/Manor Rest Home, 51 Cole Street, Masterton, (06) 378 7059, admin@lyndalecare.co.nz
- Mohammed Hasnane, Trainer/Supervisor, Sky TV, 10 Panorama Road, Mt Wellington, Auckland, 021 055 3547, mhasnane@skytv.co.nz
Timeline
Tour Guide
Omnus Travel And Tours
04.2022 - 05.2024
Health Care Assistant
Orewa Secure Care Rest home
05.2017 - 03.2018
Managing Director
Club Feenix Fiji
01.2017 - 03.2020
Manager/ Owner
JFK Hotel
11.2016 - 03.2019
Customer Service Representative
Sky TV
08.2015 - 11.2015
Manager
Exces Signs, Exces Events LTD, Club Feenix LTd
06.2014 - 04.2016
Health care Staff
Lyndale Villa/Manor rest home
04.2012 - 05.2014
Community care assistant
Glenwood masonic hospital
01.2010 - 05.2012