Kritika Chhabra

• Tier 1 & Tier 2 Accounts - Networking and Promotional Events

• Client Relationship & Engagement Management

• Comprehensive Database Management

• Demand Generation (Email Drip Campaigns and Tele-calling)

• Sales Strategy Development

• Lead generation

• Lead nurturing

• Appointment Fixing

• Business Reviews

• Taking Inbound Phone Calls on daily basis.

• Everyday tasks involved responding to customers, coming up with solutions and provide them with any

assistance they require.

• Responding to customers web messages and emails and updating them with required information.

• Providing exceptional customer service and providing them with instant solutions.

• Making customers aware of using the technology and resources provided to them making their life easier.

• Handled the Cost-of-Living payment and Individual Income Tax Queries.

• Provision of general administrative support to Registry Officers.

• Maintenance of Equipment.

• Running between courtrooms to provide the relevant case files.

• Assisting the court registry officer in preparing the courtroom to ensure it is tidy and appropriately equipped for

each event.

• Take responsibility for jurors during jury trials and assist with assembly of jurors as requested by registrar.

• Ensure effective storage, retrieval and transfer of court records to appropriate Court staff.

• Analyzing the price factors being provided by the clients.

• Met changing customer demands by offering range of services.

• Data entry, compiling, verifying accuracy and sorting information to prepare source data for computer entry.

• Handling customer data and ensuring customer privacy.

• Supported the Finance Manager and executives with projects and tasks when there was a need.

• Prepared and processed the daily invoices

• Admin office support role.

• Recommend and introduce new services e.g., cash management services, treasury etc. with an objective to engage

customers.

• Handling complaints and requests of customers in the branch.

• Managing customer relationships and addressing both service and sales queries for customers with an objective to

retain and engage customers.

• Identifying new segments and set up new verticals for prospective business opportunities.

• Recording of inward and outward inventory along with handling daily emails. Maintaining books of accounts.