KRUTARTH PATEL
Miramar,Wellington
Summary
I am seeking a position in a growing organization where I can contribute my excellent management skills, experience in financial planning, budget management, administrative and accounting, customer service and team management skills. I am goal oriented with a strong sense of commitment and have the ability to relate to all types of people. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Experience Representative
Kiwibank
Lower Hutt, Wellington
08.2023 - Current
- Provide splendid customer services to customers in a friendly and courteous manner at all times
- Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
- Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
- Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
- Inform and suggest new banking products to customers
- Provide information to customers on their account status and account balances
- Ensure that customers’ confidential information is properly protected and only used for official purposes
- Be involved in performing some financial related and marketing transactions
- Channel complex customer complaints and challenges to the right quarters for effective resolution
- Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back.
- Assist banking customers who are victims of fraud, theft or identity theft
- Maintained accurate records of customer interactions and transactions using Good Chat and InTouch software.
- Assist and educate customers to provide different options for Investments and Credit cards.
Store Manager
Rodd and Gunn New Zealand
Tawa, Wellington
10.2021 - 07.2023
- Managing and motivating a team to increase sales and ensure efficiency;
- Managing stock levels through POS management, stock refill and communication with stock managers at head office. Through effective stock management you are also responsible for acceptable stocktakes results.
- Analyzing sales figures and forecasting future sales through putting forward and executing business plans to maximize sales and the overall profitability and sustainability of the Lodge. You will also be required to communicate to your Area Manager sales figures, KPIs, weekly plans and team development coaching plans on a weekly basis.
- Dealing with team issues: interviewing potential candidates; conducting appraisals and performance reviews; and providing or organizing training and development for your team
- Ensuring standards for quality, customer service and health and safety are met;
- Maintain awareness of market trends in the retail industry,understand forthcoming customer initiatives, and monitoring what local competitors are doing;
- Initiate changes and communicate ideas to the regional manager in order to improve the business and ensure the Lodge can compete effectively in the local market.
- Plan and conduct weekly sales meetings for your team to discuss latest sales techniques, new products, overall performance and other topics (s) you see appropriate to discuss in order to promote high moral team spirit and cohesion.
- Maintain all safety and security policies of the Company, including the locking and securing of BookLodge at closing time, cash volume in the cash registers and cash deposits in Lodge safe.
- Communicate and uphold all company policies, rules and regulations, while maintaining a productive and pleasant customer and working environment.
- Coordinate and supervise Lodge housekeeping, maintenance and repair.
- Merchandising the Lodge as per visual merchandising guide and timelines as well as recovering after sell through on a daily basis. You are also required to co- ordinate and supervise that all visual standards are met in order to ensure that brand is represented at the highest level at all times.
Retail Store Manager
Dowse Drive Foodmarket ltd
Lower Hutt, Wellington
04.2016 - 09.2021
- Manage daily operations of grocery store to meet store goals.
- Provide excellent customer services for sales growth.
- Develop positive shopping experience and ensure customer satisfaction.
- Perform inventory control to avoid over stock and low stock.
- Manage product storage and rotation activities to reduce spoilages and damages.
- Ensure that grocery shelves are maintained clean and organized.
- Ensure that shelves are loaded with fresh products all the times.
- Ensure that all products are properly tagged and labelled.
- Setup product displays in store entrance and other sections according to merchandising standards.
- Maintain the store clean, safe and appealing.
- Develop process improvements to maximize sales and profitability.
- Preparing budget forecast
- Staff Recruitment and Training
- Operating and Controlling the Store
Sales Merchandiser
Zeagold Quality Eggs Pvt.Ltd
Auckland, Auckland
11.2014 - 08.2015
- Rotating stock
- Replenishing the shelves
- Checking price points
- Building promotional product displays
- Following briefs and display plans
- Build strong relationships in store to establish a market presence
- Processing credits
- Traveling between various stores
Education
MBA - Business Management
Ntec, National Tertiary Education Consortium
Auckland09-2015
BBA - Business Management
Bachelor Degree of Commerce
Gujarat, India09-2012
Skills
- Customer relationships
- Computing
- Personal
- Team management
- Customer service
- Skilled communicator
- Energetic and outgoing person
- Motivational
- Business developer
- Flexible and Adaptable
- Data Management
- Dependable and Responsible
- Supervision and leadership
- Relationship Building
Personal Information
Visa Status: NZ Resident
References
on Request
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Timeline
Customer Experience Representative
Kiwibank
08.2023 - Current
Store Manager
Rodd and Gunn New Zealand
10.2021 - 07.2023
Retail Store Manager
Dowse Drive Foodmarket ltd
04.2016 - 09.2021
Sales Merchandiser
Zeagold Quality Eggs Pvt.Ltd
11.2014 - 08.2015
MBA - Business Management
Ntec, National Tertiary Education Consortium
BBA - Business Management
Bachelor Degree of Commerce
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