Krutika Miyatra
Mount Roskill,AUK
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Retail Assistant
Kmart
11.2023 - 01.2024
- Ensured store was properly stocked by organizing and replenishing merchandise daily
- Assisted customers with purchases, product locating, and general questions
- Arranged shelves, racks, and bins for visual appeal to enhance customer experience
- Closely monitored inventory levels and replenished high-traffic areas to prevent outages
- Adjusted schedule as needed to meet business needs during peak selling periods
- Unpacked shipment pallets efficiently to promptly restock store products
Customer Service Representative
Huapai Dairy
04.2023 - 09.2023
- Regularly monitor and maintain optimal inventory levels to prevent overstocking or running out of essential items
- Use inventory management software and conduct physical counts as needed
- Organize and display products on store shelves in an attractive and easily accessible manner
- Ensure products are properly labeled and priced
- Continuously replenish stock as items are sold to ensure customers can find what they need at all times
- Followed first-in, first-out (FIFO) method to minimize product spoilage
- Check products for quality and expiration dates, removing expired or damaged items from the shelves promptly
- Handle cash transactions accurately, including operating the cash register, processing payments, and giving correct change
- Follow store policies for cash management
Office Manager
V R Immigration
01.2017 - 12.2022
- Managed day-to-day office administration and operations
- Scheduled and coordinated client appointments and embassy interview preparations
- Managed approximately 30-40 incoming calls and emails per day from customers.
- Advised clients on visa application requirements and processes; assisted with drafting letters of purpose and statements of purpose
- Analysed client feedback, interview experiences, and application outcomes to identify areas for improvement
- Provided prospective international students with guidance on study rules, regulations, and benefits in target countries based on their academic interests and goals
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
MBA - Human Resource
Atmiya University
India06.2015
Skills
- Office Management
- Xero Experience
- Multitasking
- Administrative Support
- Office Administration
- Documentation and control
References
Reference available upon request
Interests
Watching Movies, Animal care, Playing Sports, Rifle shooting
Timeline
Retail Assistant
Kmart
11.2023 - 01.2024
Customer Service Representative
Huapai Dairy
04.2023 - 09.2023
Office Manager
V R Immigration
01.2017 - 12.2022
MBA - Human Resource
Atmiya University
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