Krystal Broom
Palmerston North,MWT
Summary
I am a highly motivated and energetic Front of House member with great people skills, time management and problem solving skills, both during in and out of peak hours. I work effectively with my team achieve any goals set for the company. With a combined 3 years of customer service experience, I am hard working and passionate about providing customers with a great experience.
Overview
4
4
years of professional experience
Work History
FOH Staff Member & Barista
Wharerata (Massey University)
04.2023 - Current
- Developed and maintained positive working relationships with other restaurant staff and collaborated with the team to reach common goals.
- Provided exceptional customer service, resulting in repeat business and positive feedback.
- Promoted a welcoming atmosphere by greeting customers with a friendly manner and addressing their needs.
- Built repoire with customers during catered events support a fun, friendly and positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Performed opening and closing duties, ensuring the cafe area was prepared for the following day.
Administrative Assistant
Sallan Realty
01.2023 - 03.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Catering Server
Absolute Caterers
12.2020 - 12.2022
- Presented food and beverages on buffet tables and drink stations in line with formality and any specifications to required dietary needs.
- Provided friendly, well mannered service to customers and guests to ensure satisfaction.
- Provided efficient and accurate transactions at the till.
- Ensured smooth operations during events such as corporate gatherings, by coordinating with event planners on drink service schedules and menu offerings.
Education
Awatapu College
Palmerston North, NZ11.2022
Skills
- Time Management
- Customer Service
- Multitasking efficiency
- Team collaboration
- communicational skills
- professionalism
References
Sharon Caine, Sallan Realty - 027 442 0480
Frances Healy, Wharearata (massey university) - 027 232 4400
Timeline
FOH Staff Member & Barista
Wharerata (Massey University)
04.2023 - Current
Administrative Assistant
Sallan Realty
01.2023 - 03.2023
Catering Server
Absolute Caterers
12.2020 - 12.2022
Awatapu College