Krystal Carey
Dargaville,NTL
Summary
I am a hardworking goal driven individual with an extensive customer service and relations background. I enjoy being challenged with difficult situations enabling me to analyse and plan for the best possible outcome.
I enjoy positive relationship building within different cultures and individuals increasing my multi cultural awareness.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Clerk
New Zealand Fire & Emergency Services
- Reconciled accounts receivable ledger.
- Received and processed residential and commercial customer invoices.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
Accounts Receivable Representative
Firth Concrete
- Supported management by processing invoices and documents with consistent on-time delivery.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Communicated with customers to identify and resolve outstanding payments.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Customer Service Representative
Auckland City Council
- Answered constant flow of customer calls with minimal wait times.
- Promptly responded to inquiries and requests from prospective customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and problems to resolve service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Optimized customer support by establishing collaborative service environments within Council.
- Accepted all Council Applications, Building Consents, Resource Consents and Liquor Licensing.
- Ensured a culturally sensitive customer first approach was applied for all customers and staff on a daily basis was observed.
Customer Service Representative
Whangarei District Council
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Accepted and Processed all Council Applications Building, Resource Consents, Liquor Licensing, Government Rates Rebates Processing in a timely manner within strict deadlines.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Team Leader
APN News & Media
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Provided primary customer support to internal and external customers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and backed up other customer service managers.
- Used [Software] to keep records of customer interactions, customer accounts, and file documents.
- Handled day-to-day customer contact via phones, faxes, and emails.
Account Sales Manager
Integrity Community Media
05.2021 - Current
- Maintained KPI target phone calls and budgets.
- Assisted customers with suitable marketing plans to maximise output.
- Built and maintained positive relationships with regular advertising customers.
- Ensured a smooth process from start to finish was reached, communicating with other staff members and departments.
Education
Certificate in Computing & Administration
Tafe College
Whangarei, NZ06.2001
School Certificate -
Whangarei Girls' High School
Whangarei, NZ12.2000
Skills
- Customer Care
- Service Quality
- Recordkeeping
- External Communications
- Team Support
- Time Management
- Great Interpersonal Relationship Building
- Multicultural Awareness and Sensitivity
- Quick Learner to develop new skills
Hobbies
Spending quality time with children and family.
Training with Family Dog
I enjoy spending time outdoors camping or time at the beach.
References
To Be Advised on Request
Timeline
Account Sales Manager
Integrity Community Media
05.2021 - Current
Accounts Receivable Clerk
New Zealand Fire & Emergency Services
Accounts Receivable Representative
Firth Concrete
Customer Service Representative
Auckland City Council
Customer Service Representative
Whangarei District Council
Customer Service Team Leader
APN News & Media
Certificate in Computing & Administration
Tafe College
School Certificate -
Whangarei Girls' High School
Similar Profiles
Tom RonaldsonTom Ronaldson
ACTING COMMUNITY EDUCATION MANAGER at Fire and Emergency New ZealandACTING COMMUNITY EDUCATION MANAGER at Fire and Emergency New Zealand
Joshua HattonJoshua Hatton
Volunteer Firefighter at Fire Emergency New ZealandVolunteer Firefighter at Fire Emergency New Zealand
Nicole HuntNicole Hunt
Firefighter at Fire Emergency New ZealandFirefighter at Fire Emergency New Zealand