Krystal Hendriks
Christchurch,Bishopdale
Summary
Experienced professional adept at communicating between parties, completing reports and improving collaboration. Familiar with billing and documentation requirements. Ready to take on new professional challenges as part of a growth-oriented business.
Overview
7
7
years of professional experience
Work History
Security Guard
Platform 4 Group
03.2018 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorised visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
Service Delivery Coordinator
Platform 4 Group
02.2023 - 12.2023
- Improved service delivery efficiency by streamlining processes and implementing best practices.
- Coordinated with cross-functional teams for successful project completion, ensuring timely and quality services.
- Developed strong relationships with clients and vendors, resulting in improved service satisfaction levels.
- Enhanced communication between departments, leading to smoother operations and better service delivery.
- Identified areas of improvement in service delivery processes, implementing changes that led to increased efficiency.
- Fostered a positive working environment within the team by promoting open communication channels among team members.
- Coordinated with customers to accomplish specific needs and deliver individualised services.
Tug Driver
Parceline Express
09.2018 - 09.2019
- Enhanced tug efficiency by conducting regular maintenance checks and repairs.
- Increased safety standards with strict adherence to maritime regulations and guidelines.
- Improved communication between team members by implementing clear and concise communication strategies during towing operations.
- Assisted in the successful completion of numerous towing projects, providing exceptional maneuvering skills.
- Collaborated effectively with fellow crew members to ensure timely execution of assigned tasks.
- Completed necessary documentation accurately and efficiently, ensuring proper record-keeping for all towing operations.
- Coordinated closely with colleagues during loading/unloading processes to prevent damage or delays.
Front of House Manager
Qubed Coffee Lounge
05.2017 - 09.2018
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
Education
ServiceIQ LCQ - Manager Certificate
Christchurch City Council
Christchurch, NZ04.2018
Certificate 3 in Retail Operations
Karben Training
Wyong, NSW, AUS01.2008
High School Diploma -
Wadalba School
Wyong, NSW, AUS12.2006
Skills
- Customer Relations
- Time Management
- Problem Solving
- 15 years Barista Experience
- Conflict Resolution
- Team Leadership
- Multitasking Abilities
- Strong Communication Skills
Timeline
Service Delivery Coordinator
Platform 4 Group
02.2023 - 12.2023
Tug Driver
Parceline Express
09.2018 - 09.2019
Security Guard
Platform 4 Group
03.2018 - Current
Front of House Manager
Qubed Coffee Lounge
05.2017 - 09.2018
ServiceIQ LCQ - Manager Certificate
Christchurch City Council
Certificate 3 in Retail Operations
Karben Training
High School Diploma -
Wadalba School
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