Krystal Ogilvie
Summary
Experienced hospitality professional with 8 years experience in the industry, including 2 years of management. Proven ability to thrive in high-paced environments while maintaining focus on delivering exceptional service. Known for my bubbly and outgoing personality, eager to join a welcoming team that values continuous training and professional development opportunities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Charlie Farley's, Waiheke Island
2022.09 - 2025.03
- Managing and supervising 6+ staff members, in a fast pace restaurant and bar, strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Overseeing regular 50 - 100+ pax functions, events
- Cash Handling - processing transactions, balancing cash drawers, and maintaining accurate daily records.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Beginner barista skills.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Kitchen Hand
The Carpark Cafe & Bar, Waiheke Island
2020.05 - 2022.09
- Preparing, cooking and baking high volume of cafe food
- Assisted the head chef in food preparation and presentation
- Ensuring kitchen and front of house remain clean to conform with health and safety and food hygiene standards
- Supporting the Head chef and Cafe Owner with stock control, portion control and quality control
- Preparing food for individuals with special dietary requirements, ensuring there is no cross contamination
Waitress
Vino Vino's Restaurant & Bar, Waiheke Island
2018.01 - 2020.05
- Greeted customers as they arrived, introduced them to the menu, and announced menu specials
- Bar service - Prepared and presented a variety of classic cocktails, wine and beers
- Assisted the chef in dessert preparation and presentation
- Assisted large wedding functions and business events
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
NCEA Level 3 Excellence Endorsed -
Waiheke High School
New Zealand 2019-11
Skills
- Leadership
- Efficiency in high-pressure situations
- Multitasking
- Cash management
- Problem solving
- Basic barista skills
- Point of sale (POS) system operation
- Flexible in dynamic environments
- Relationship building
- Staff management
Certification
- RSA Certificate
- New Zealand Driver license
- New Zealand Managers Certificate
- New Zealand Licence Controller Qualification Course
- First Aid Certificate
Timeline
Restaurant Manager
Charlie Farley's, Waiheke Island
2022.09 - 2025.03
Kitchen Hand
The Carpark Cafe & Bar, Waiheke Island
2020.05 - 2022.09
Waitress
Vino Vino's Restaurant & Bar, Waiheke Island
2018.01 - 2020.05
NCEA Level 3 Excellence Endorsed -
Waiheke High School