Ksenia Lawrence
SALESFORCE FUNCTIONAL CONSULTANT
Summary
Dynamic and results-driven Salesforce Functional Consultant with 7 Salesforce certifications, dedicated to facilitating seamless Salesforce onboarding for businesses and optimizing operational efficiency through proficient tool utilization. A seasoned professional with over 14 years of experience in the IT industry, showcasing proven communication skills across diverse business settings.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Salesforce Functional Consultant
360Tuned.com
Auckland
03.2024 - Current
- Specialising in Nonprofit organisations and their specific needs
- Facilitated integration with DocuSign
- Led delivery as Agile Delivery Lead for a significant project
- Configured and customised Experience Cloud for user portals.
Salesforce Functional Consultant
OSF Digital
Auckland
02.2023 - 03.2024
- Specializing in the dynamic realms of B2B and B2C Salesforce Commerce
- Contributing to the success of core Salesforce Clouds, including Sales and Service
- Engaged in collaborative efforts with stakeholders to build, iterate, and enhance existing or new processes and functions.
Salesforce Functional Consultant
Fronde
Auckland
08.2021 - 02.2023
- Established a new organisation for a client, involving workshops for requirements gathering and utilising Agile methodology for solution development
- Extensively utilised standard Salesforce functionality, including sharing and privacy settings, object creation, and automations, to deliver optimal solutions for clients
- Played a key role in an organisation split project, focusing on robust security measures and efficient data sharing
- Contributed to a large government agency, adhering to thorough documentation and Agile processes
- Proficiently utilised ADO, SFDX CLI, and scratch orgs in project execution.
Senior Solution Analyst
Trineo
Auckland
01.2020 - 08.2021
- Collaborated as a team member on large-scale projects aimed at upgrading and enhancing existing systems
- Demonstrated expertise in Form Assembly build and integration
- Conducted workshops and gap analysis sessions with key stakeholders
- Operated within a highly customised org with numerous users and departments, adhering to a stringent development and deployment regimen
- Managed extensive data loading of intricate datasets, enhancing data quality through the application of rules and validations
- Authored instructional materials for personnel to facilitate faster onboarding and improve performance.
Salesforce Consultant
Micado
Auckland
02.2019 - 01.2020
- Executed Tableau CRM implementation encompassing data flows, analytics dashboards, SAQL, and JSON
- Identified crucial requirements and translated them into dashboards and flows.
Salesforce Administrator
St John Ambulance
Auckland
07.2018 - 02.2019
- Contributed to the team implementing Salesforce Lightning
- Facilitated metadata deployment across various orgs
- Undertook advanced user structure maintenance, inclusive of partner communities.
CRM Manager/Sales Analyst
Laminex
Auckland
01.2015 - 01.2018
- Contributed to the sales growth at Laminex NZ by supporting the sales team with tools to enhance Salesforce effectiveness, encompassing sales metrics, presentations, and qualified sales leads
- Developed playbooks and conducted in-person training sessions for users
- Provided user support and performed system maintenance services.
eLearning Content Assistant/Salesforce Administrator
GRC Solutions/Ashurst
Sydney
01.2011 - 01.2013
- Implemented enhancements in Salesforce, incorporating new fields, formulas, workflow rules, and validation rules
- Conducted training sessions for Salesforce end users.
Technical Support Engineer
Piction Digital Image Systems
Sydney
01.2006 - 01.2011
- Primary individual accountable for crafting and upkeeping a knowledge repository with documentation accessible both internally and externally
- Designed and developed websites utilising HTML, CSS, and Photoshop.
Education
Master of Applied Science (Bioinformatics) -
University of Sydney
01.2010
Bachelor of Science in IT -
University of Technology, Sydney
01.2007
Diploma in Website Development -
TAFE, Sydney
01.2004
Skills
- Solution Implementation Using Variety of Salesforce Clouds
- Agile Software Development Framework
- Automation Configuration
- CRM Process Design
- Testing Methodologies Experience
- Deployment and Data Management
- Data Analysis and Reporting
- CI/CD
- SFDX Deployment
- Security and Privacy Considerations
- User Training
- Documentation Writing
- Knowledge Transfer
- Team Communication
- UX design Skills
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Business Analyst
- Salesforce Certified User Experience Designer
- Salesforce Certified Tableau CRM & Einstein Discovery Consultant
- Salesforce Certified AI Associate
Timeline
Senior Salesforce Functional Consultant
360Tuned.com
03.2024 - Current
Salesforce Functional Consultant
OSF Digital
02.2023 - 03.2024
Salesforce Functional Consultant
Fronde
08.2021 - 02.2023
Senior Solution Analyst
Trineo
01.2020 - 08.2021
Salesforce Consultant
Micado
02.2019 - 01.2020
Salesforce Administrator
St John Ambulance
07.2018 - 02.2019
CRM Manager/Sales Analyst
Laminex
01.2015 - 01.2018
eLearning Content Assistant/Salesforce Administrator
GRC Solutions/Ashurst
01.2011 - 01.2013
Technical Support Engineer
Piction Digital Image Systems
01.2006 - 01.2011
Master of Applied Science (Bioinformatics) -
University of Sydney
Bachelor of Science in IT -
University of Technology, Sydney
Diploma in Website Development -
TAFE, Sydney
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