Kshama Mysore Prakash
Summary
Organized and dependable candidate successful at leading with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
Ministry Of Social Development
05.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Customer Service Representative
Ministry Of Social Development
10.2020 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy adhering to organization policy.
Customer Service and Sales Consultant
TSB Living Pvt Ltd
10.2018 - 10.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Centre Manager for Operations
Cult.fit
07.2017 - 01.2018
- Administering the activities of the health club, handling queries from the customer, club orientation, supervising the activities of the centre, achieving member enrollment targets.
- Managing and having a track on all the petty expenses of the centre and maintaining the petty cash statement.
- Preparing daily dashboard for tracking the sessions, count of members attending the sessions, Class attendance for trainers.
- Preparing schedule for the trainers on a monthly basis, updating the details on CRM app, analyzing various data available on the app.
Operations Analyst
Tech Mahindra Ltd.
05.2014 - 06.2017
- Created MS Excel dashboard and provided report on forecast versus actual revenue with the help of Pivot tables.
- Assess the data from reports like UBR (unbilled revenue), URR (Unrecognized revenue), sales register and P&L and publish reports to project management and leadership teams. Follow up on the remarks for unbilled revenue.
- Analysis of project wise and contract wise revenue of the customers. Analysis of the health of the projects and in-turn highlighting the action items.
- Ensuring project plans are created and maintained, deliverables tracked against time and cost and resource utilization is monitored.
Education
MBA - Finance
Visvesvaraya Technological University (VTU)
Bangalore04.2014
Bachelor's In Business Management - Finance
Mysore University
Mysore07.2012
Skills
- Problem-Solving
- Communication Skills
- Case Management
- Organization and Multitasking
- Decision-Making
Certification
Customer relationship management from Indian institute of Management.
Diploma in Human resource management.
Hobbies
- Professional karate player (Black belt).
- Playing Piano.
Timeline
Case Manager
Ministry Of Social Development
05.2022 - Current
Customer Service Representative
Ministry Of Social Development
10.2020 - 05.2022
Customer Service and Sales Consultant
TSB Living Pvt Ltd
10.2018 - 10.2020
Centre Manager for Operations
Cult.fit
07.2017 - 01.2018
Operations Analyst
Tech Mahindra Ltd.
05.2014 - 06.2017
MBA - Finance
Visvesvaraya Technological University (VTU)
Bachelor's In Business Management - Finance
Mysore University
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