Linda Ghimire
Henderson
Summary
I pride myself on exceptional customer experience, honesty, trust worthiness, enthusiasm, hardworking, attention to detail, exceptional communication skills and being optimistic on challenging situations. Being highly motivated individual with passion of meeting, connecting and maintaining a good relationship with people, in addition with a strong desire to deliver excellent service. I am a motivated individual with continuous improvement approach who enjoys on building relationships, leading initiative and change, identifying problems and finding solutions and analytical skills. I am driven by the success of team, customers and the business.
Overview
8
8
years of professional experience
Work History
Operations Coordinator
Kmart New Zealand
07.2023 - Current
- Streamlined operations by implementing efficient processes and procedures.
- Maintained on floor presence to oversee operations and verify compliance with company operational standards.
- Boosted productivity by establishing effective communication channels between departments.
- Reduced costs with budget management and resource allocation.
- Optimized operational efficiency, coordinating cross-functional teams to achieve store goals.
- Enhanced customer satisfaction by resolving issues in timely manner and providing exceptional support to floor / checkouts team.
- Expedited order processing, liaising with store support to ensure timely delivery of products.
- Managed inventory levels, reducing shrinkage and optimizing stock turnover rates.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Improved employee performance, implementing training programs and conducting regular performance reviews.
- Maximized resource utilization by monitoring staff schedules and allocating tasks effectively.
- Motivated and trained employees to maximize team productivity.
- Trained new employees on proper protocols and customer service standards.
- Assisted in talent acquisition efforts such as job postings creation, interviews scheduling or onboarding tasks for Operations / Store Manager.
- Provided direction and guidance to internal teams in order to achieve store goals and targets.
- Reviewed operations reports to understand numbers and trends.
- Reviewed financial reports each day and investigated variances to keep cash records accurate to provide it to Loss Prevention Business Partner at head office.
- Reconciled monthly operating budgets and shared information with Operations and Store Manager.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies such as spider wraps and tags on high value products.
- Reduced shrink through compliance with safety, loss prevention, and cash-handling procedures.
- Tracked company equipment, tools and technology to manage inventory.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Overlooked whole cash management system of store.
- Increased sales of store by at least extra 10% by having labels in each product on shelf, with giving clear message to floor team of zero missing labels.
Sales and Administration Assistant
Kmart New Zealand
03.2022 - 07.2023
- Preparing daily register cashflow report, daily reconciliations and additional administrative duties as required.
- Prepare weekly banking report
- Auditing reason for markdown product, identify actual reason for faulty item markdown to reduce error
- Follow up daily head office email and reply to them
- Dispatched order and shipment report maintenance
- Order cash change and other office stationaries
- Prepare invoices for payment and maintaining petty cash expenses
- Opening and closing tills, ensuring smooth functioning of registers
- Stock inventory, filling and back stock management
Customer Service Representative
Kmart New Zealand
03.2017 - 07.2023
- Increased sales by 10% to 15% daily by processing over 100 online orders per day
- Online order processing and dispatching
- Analyzing customer journey and coming up with recommendations for improving it
- Following KPI and make plans to meet daily sales target
- Dispatched order and shipment report maintenance
- Auditing stock inventory on floor and preparing exception report
- Contributing to team effort by accomplishing related results as needed
- Assisting customers by responding to general enquiries, face to face or by telephone
- Taking customer order number over phone, tracking their prepared orders and handover their products (Click and Collect)
- Keep tracking of order processing activity till handover to customer to reduce processing error
Sales Assistant
Kmart New Zealand
03.2017 - 03.2022
- Maintaining extremely high level of floor presentation standard within store
- Serving customers at sales counter
- Established connection with over 50 customers per day and help store increase sales by having good relationship
- Offering face to face advice to customers on store's products
- Operating cash till efficiently, ensuring that all cash received are correctly registered
- Maintaining cash and payment system in accordance with company policies and procedures
- Processing returns and refunds as required in line with company procedures
- To serve customers courteously and efficiently ensuring that highest standards of customer experience are always met
- Ensuring all areas are clean and adhere to company's clear floor policy and health and safety requirements
- Stock inventory, filling, processing load and back stock management
- Worked with loss prevention in monitoring shopper behavior.
Crew Member
McDonalds
05.2016 - 03.2017
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Kept food preparation area, equipment and utensils clean and sanitary
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Prepared products following restaurant, health, and safety standards and procedures
- Kept kitchen, counter and dining areas cleaned and sanitized
- Accurately operated cash register to process customer payments
- Kept drawer balanced by accurately processing cash, credit and debit payments
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
- Filled out daily shift log to record amount of food prepared, used and leftover
Education
NZQA Level 3 - English Education
Target Education
Auckland, AUK12.2022
Diploma - Business Communications
TEMASEK International College
Yangon, Myanmar12.2012
GED, HR Training and Development Program -
RVI Institute
Yangon, Myanmar12.2012
Skills
- Attention to Detail
- Inventory Management
- Customer Experience
- Task Prioritization
- Multi-tasking and time management
- Cash management / cash handling
- Team building and relationship
- Teamwork
- Strong Organizational Skills
Referees
Upon Request
Timeline
Operations Coordinator
Kmart New Zealand
07.2023 - Current
Sales and Administration Assistant
Kmart New Zealand
03.2022 - 07.2023
Customer Service Representative
Kmart New Zealand
03.2017 - 07.2023
Sales Assistant
Kmart New Zealand
03.2017 - 03.2022
Crew Member
McDonalds
05.2016 - 03.2017
NZQA Level 3 - English Education
Target Education
Diploma - Business Communications
TEMASEK International College
GED, HR Training and Development Program -
RVI Institute
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