Kuan-Ying Wang
Auckland,New Zealand
Summary
Motivated and reliable office-ready professional with strong organisational skills and a proactive, positive attitude. With experience in bookings, customer coordination, and day-to-day administrative support, I adapt quickly to new systems and work efficiently in fast-paced environments. I bring excellent communication skills, accuracy in handling details, and a strong willingness to learn. Ready to contribute to smooth office operations and grow within a supportive team.
Overview
9
9
years of professional experience
Work History
Optical Dispenser & Key Holder
Oscar Wylee
09.2024 - Current
- Providing eye care and eyewear styling advice to patients and prospective clientele.
- Dispensing lenses and frames per prescriptions provided by our Optometrists.
- Build meaningful relationship with customers that gives them a reason to visit the store again.
- Assist with opening and closing procedures.
Customer Service & Optical Assistant
Oscar Wylee
03.2024 - 09.2024
- Achieve sales targets and provide genuine eye care for customers by identifying needs, offering exceptional services and ensuring customer satisfaction.
- Provide professional recommendations.
- Stocks Organizing.
- Dispense complex lenses and frames according to individual needs.
- Consistently support and assist team members, such as optometrist/managers/team members.
- Pre-eye test for each customer.
- Manage customer bookings enquiry.
Food and Beverage Attendant
SO/ Auckland
06.2021 - 06.2023
- Deliver catering food and beverage orders to assigned rooms/tables.
- Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfill their duties effectively.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced.
- Maintain hygienic food service techniques during service.
- Coffee making.
- Manage Mini-bar service and stock check.
- Manage event conference.
- Training new staff.
Public Area Housekeeping
Parkside Hotels and Apartments
02.2021 - 06.2021
- Cleaning and upkeep of public areas
- Facilitating laundry processes
Housekeeping
AHS Hospitality
10.2020 - 02.2021
- Tidying up rooms to look well presentable
- Cleaning toilets/living rooms/kitchen
- Arrange the check-out rooms or stay-overs
Sushi Maker and Customer service
St Pierre's sushi (Newmarket)
11.2019 - 11.2020
- Making sushi
- Customer service
- Kitchen hand
- Cashier
Exhibition Sales
WANG PING Pets (Taiwan)
07.2018 - 07.2018
- Selling pet products, such as pet food and any other pet needs
- Preparation of the exhibition area
- Taiwanese Translator for Foreigner customers
Waitress
AUT Four seasons Restaurant and Kitchen Training
02.2017 - 04.2017
- Practice of high health, safety, and hygiene standards with food preparation
- Basic food preparation and preparing full three-course meals.
- Basic understanding of kitchen equipment and environment
- High personal presentation, upkeep, and mannerism
- Practice of silver service
Education
Bachelor of International Hospitality Management -
Auckland University of Technology
Auckland, New Zealand01.2020
Certificate of International Hospitality Management - undefined
Auckland University of Technology
Auckland, New Zealand01.2017
Year 12 and 13 (NCEA Level 2 and 3) -
Northcote College
Auckland, New Zealand12-2015
Skills
- Attention to detail
- Apple iOS
- Customer Service
- Hard skills
- Interpersonal savvy and patient
- Making coffee
- MS Office Suite and Office 365
- Problem Solving
- Soft Skills
- Time Management
- Windows OS
Timeline
Optical Dispenser & Key Holder
Oscar Wylee
09.2024 - Current
Customer Service & Optical Assistant
Oscar Wylee
03.2024 - 09.2024
Food and Beverage Attendant
SO/ Auckland
06.2021 - 06.2023
Public Area Housekeeping
Parkside Hotels and Apartments
02.2021 - 06.2021
Housekeeping
AHS Hospitality
10.2020 - 02.2021
Sushi Maker and Customer service
St Pierre's sushi (Newmarket)
11.2019 - 11.2020
Exhibition Sales
WANG PING Pets (Taiwan)
07.2018 - 07.2018
Waitress
AUT Four seasons Restaurant and Kitchen Training
02.2017 - 04.2017
Certificate of International Hospitality Management - undefined
Auckland University of Technology
Bachelor of International Hospitality Management -
Auckland University of Technology
Year 12 and 13 (NCEA Level 2 and 3) -
Northcote College