Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Kulaphong Watcharawannee

Glenfield,Auckland

Summary

High-performing manager with over 10 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Manager

Prestige Ltd (Progressive Trading/Whiskey Online)
Wiri, Auckland
01.2024 - Current
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Implemented systems for tracking operational performance metrics.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Implemented successful business strategies to increase revenue and target new markets.

Venue Manager

Savor Group (Azabu Ponsonby/Mission Bay)
Grey Lynn/Mission Bay, Auckland
11.2020 - 12.2023
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Resolved conflicts among employees in an effective manner.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Optimized profits by controlling food, beverage and labor costs.
  • Conducted performance evaluations for team members regularly.

Beverage Manager

Public Assembly (Saxon+Parol, Poni, Ghost Donkey, Liqourette)
Auckland CBD, Auckland
02.2020 - 11.2020
  • Created promotional campaigns to increase awareness of specialty cocktails, wines, beers.
  • Researched emerging trends in the industry such as craft beers or specialty cocktails in order to stay current with changing consumer tastes.
  • Reviewed customer feedback regarding beverage selections and responded accordingly by making changes or additions as needed.
  • Negotiated contracts with distributors and vendors to secure discounts on purchases.
  • Implemented procedures for tracking liquor usage to minimize losses due to spillage or theft.
  • Assisted in the selection of suppliers to ensure quality products at competitive prices.
  • Developed beverage menus and pricing structures for new restaurants.
  • Supervised bar staff including scheduling shifts, assigning tasks, providing guidance and monitoring performance.
  • Identified cost savings opportunities through analysis of purchasing practices and negotiations with vendors.
  • Assisted with hiring decisions, including interviewing potential candidates.

Bar Manager

Savor Group (Seaferrer Member Club/Azabu Ponsonby)
Auckland CBD/Grey Lynn
10.2014 - 12.2019
  • Negotiated purchase agreements with vendors to obtain best pricing on supplies.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Assisted with planning special events such as wine tastings or cocktail parties.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Assisted in developing menus featuring seasonal ingredients from local suppliers.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Created signature beverages to increase revenue and patron loyalty.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Coordinated with chefs on food pairings for cocktails or beer selections.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Developed and implemented bartender training programs, policies and procedures.
  • Increased profits by overseeing inventory and strategically increasing menu prices.

Bar Manager

Hotel DeBrett (House Bar/Corner Bar)
Auckland CBD, Auckland
05.2011 - 10.2014
  • Tracked daily sales reports to identify areas of improvement.
  • Coordinated catering services for special events or large parties.
  • Assisted with hiring decisions, including interviewing potential candidates.
  • Conducted performance evaluations for team members regularly.
  • Implemented cost control measures to reduce waste and expenses.
  • Scheduled staff shifts while optimizing labor costs effectively.
  • Created and executed innovative menu offerings for diverse clientele.
  • Controlled inventory levels and conducted regular stock audits.
  • Developed and implemented effective staff training programs.
  • Managed daily operations in high volume, fast-paced restaurant.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of beverage products to ensure quality.
  • Fostered a positive work environment for team morale improvement.

Education

Diploma in Tourism & Hospitality Level 7 - Hospitality Administration And Management

Sir George Seymoure
11-2007

Skills

  • Workflow Optimization
  • Customer Service
  • Customer Retention
  • Inventory Management
  • Performance reporting
  • Logistics Oversight
  • Process Improvement
  • Performance monitoring
  • Business Development
  • Marketing
  • Health and safety compliance
  • Market research, forecasting, and analysis
  • Recruitment
  • Menu development
  • Operations Management
  • Wine Knowledge
  • Brand standards promotion
  • Effective customer communication

Affiliations

  • Socialise
  • Badminton
  • Snowboarding

Accomplishments

  • Lewisham Award "Finalist Best Bartender" 2017
  • Metro Award "Best New Opening" 2017 (Azabu Ponsonby)
  • Metro Award "Best Urban Casual Dining" 2017 (Azabu Ponsonby)
  • Metro Award "Auckland Top 50 Restaurant" 2017, 2018, 2019, 2021, 2022, 2023 (Azabu Ponsonby)
  • Metro Award "Best Famaily Restauranth" 2023 (Azabu Mission Bay)
  • Cuisine Award "One Hat Restaurant" 2017, 2018 (Azabu Ponsonby)
  • Cuisine Award "Best Beverage Menu" 2017
  • Cuisine Award "NZ Top 100 Restaurant" 2017, 2018, 2019 2021 ,2022, 2023

Certification

  • Wset Level 1,2 (Wine Study)
  • Food Safety & Hygine
  • Liquor Controller Qualification
  • Manager License Certificate

Languages

English
Full Professional
Thai
Native/ Bilingual

References

References available upon request.

Timeline

Operations Manager

Prestige Ltd (Progressive Trading/Whiskey Online)
01.2024 - Current

Venue Manager

Savor Group (Azabu Ponsonby/Mission Bay)
11.2020 - 12.2023

Beverage Manager

Public Assembly (Saxon+Parol, Poni, Ghost Donkey, Liqourette)
02.2020 - 11.2020

Bar Manager

Savor Group (Seaferrer Member Club/Azabu Ponsonby)
10.2014 - 12.2019

Bar Manager

Hotel DeBrett (House Bar/Corner Bar)
05.2011 - 10.2014

Diploma in Tourism & Hospitality Level 7 - Hospitality Administration And Management

Sir George Seymoure

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Kulaphong Watcharawannee