KULDEEPSINH DILIPSINH RAULJI
Auckland,New Windsor
Summary
FORTE
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Grocery Manager (Fixed Term)
New World
01.2024 - Current
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Streamlined store operations for more effective staff scheduling and task allocation.
- Reduced employee turnover with effective training programs and supportive management practices.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Complete and document performance management discussions with all team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Online Manager
New World
10.2022 - 01.2024
- Ensure overall operational excellence is achieved for the Online shopping department
- Manage, train and support the online team ensuring that best practise policies and operational measures are followed at all times, always leading by example
- Effectively plan, monitor and prioritise work progress from the start of picking order life cycle to completion of order
- Review department, wage and shrinkage reports to set, manage and drive KPIs and targets with the online team to achieve desired results
- Manage roster and wage percentage in conjunction with owner operator
- Effectively resolve all customer related complaints and enquiries when able to and escalate issues to management and/or FSNI online operations team.
- Building positive relationship with both internal and external customers
- Contribute to continual improvements and initiatives to help improve the overall quality of the online shopping experience
Grocery 2IC With Duty Manager Responsibilities
New World
03.2021 - 10.2022
- Improved store efficiency by overseeing daily operations, inventory management, and employee scheduling.
- Streamlined workflow processes for increased productivity, implementing new systems and procedures.
- Managed a diverse team of employees to ensure effective collaboration and high-quality work output.
- Developed staff skills through comprehensive training programs and ongoing performance evaluations.
- Spearheaded seasonal campaigns that capitalized on market trends, leading to significant increases in merchandise turnover rates.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
Grocery Supervisor
New World
03.2019 - 03.2021
- Enhanced store efficiency by implementing effective inventory management systems and procedures.
- Managed staff scheduling, ensuring optimal coverage during peak hours and reducing labor costs.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Improved customer satisfaction by addressing concerns promptly and providing exceptional service.
- Monitored product quality on shelves daily, removing expired or damaged items for proper disposal or return to suppliers when applicable.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Long-life Manager (Nights)
Countdown Supermarkets
11.2018 - 05.2019
- Responsible for management and operation
- Leading, recruiting, training, supervising and developing team within area of responsibility
- Assist the Long Life Manager (day) with merchandising and ordering of stock to company specified guidelines and budgets.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Accomplished multiple tasks within established timeframes.
Longlife Supervisor
Countdown Supermarkets
05.2017 - 11.2018
- Maintain a high level of communication with customers
- Ensure that customers are served in a friendly efficient manner
- Train and develop staff in your Department
- Assist the Department Manager with merchandising and ordering of stock to company specified guidelines and budgets.
Longlife Assistant
Countdown Supermarkets
11.2015 - 05.2017
- Handling customer inquiries
- Customer orders
- Transferring the items from storeroom to shop floor for stocking
- Organizing shelves and replacing products at their appropriate areas.
Executive - Exports Sales
Joy Impex
02.2007 - 08.2015
- Prospecting and developing a relationship with clients
- Managing client's correspondence and inquiries.
Customer Service Representative
Mphasis BPO (an HP company)
03.2004 - 12.2006
- Front line customer service
- Solving customer queries.
Education
NZQA Level 7 : Diploma In Business Management -
Queens Academic Group
Diploma In Exports & Imports -
The Indian Institute of Export Society
Skills
- Sales & Operations
- Retail & Store
- Business Development
- Office Administration
- Retail & Store Handling
- Supply Level Management
- Import & Export Business
- Workflow Planning
- Customer Service Management
- Training and Mentoring
- Decision Making
- Problem Solving
Hobbies and Interests
Writing in my diary, watching motivational videos, cooking, I enjoy a challenge & learning new things.
References
Available Upon Request
Timeline
Grocery Manager (Fixed Term)
New World
01.2024 - Current
Online Manager
New World
10.2022 - 01.2024
Grocery 2IC With Duty Manager Responsibilities
New World
03.2021 - 10.2022
Grocery Supervisor
New World
03.2019 - 03.2021
Long-life Manager (Nights)
Countdown Supermarkets
11.2018 - 05.2019
Longlife Supervisor
Countdown Supermarkets
05.2017 - 11.2018
Longlife Assistant
Countdown Supermarkets
11.2015 - 05.2017
Executive - Exports Sales
Joy Impex
02.2007 - 08.2015
Customer Service Representative
Mphasis BPO (an HP company)
03.2004 - 12.2006
NZQA Level 7 : Diploma In Business Management -
Queens Academic Group
Diploma In Exports & Imports -
The Indian Institute of Export Society
Similar Profiles
Karima BiKarima Bi
Checkout operator at New WorldCheckout operator at New World
Jaspreet Kaur MannJaspreet Kaur Mann
Deli Assistant at New worldDeli Assistant at New world
Jackie Lyn JarinaJackie Lyn Jarina
OFFICE ASSISTANT at NEW WORLDOFFICE ASSISTANT at NEW WORLD