Kuldip Kaur
Manurewa,New Zealand
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
13
13
years of professional experience
Work History
Superviser
New World Southmall
02.2024 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Community Support Worker
Counties Manukau Homecare Trust
04.2023 - 10.2023
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Assisted clients with obtaining housing, employment and support resources.
Customer Service Officer
New Zealand Couriers
10.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked with the CSR Software
- Answered constant flow of customer c ducts to customers, thoroughly explaining details.
- Responded to customer requests for products, services, and company information.
- Provided information regarding charge accounts and loyalty programs.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered average calls, emails and addressing customer inquiries, solving problems and providing product information.
- Communicated professionally with colleagues, freelancers and clients.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Manager
New World Southmall
09.2013 - 08.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Utilised SAP, a food stuffs sales system
- Monitored security to protect employees, customers and property.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
IT Consultant
RJ Consultants LTD
07.2011 - 08.2013
- Created service level agreement for IT operational functions and help desk operations.
- Developed clear specifications for project plans using customer requirements.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
- Inspected equipment, assessed functionality and optimized controls.
Education
Diploma - Computing Level 7
AWI International Education Group
Auckland, AUK10.2010
Skills
- Employee performance evaluations
- Staff supervision
- Training
- Staff Management
- Consulting
- Understanding Customer Needs
- Courteous with a Strong Service Mindset
- Call Centre Operations
- NZ Full Drivers License
- NZ Citizen
Timeline
Superviser
New World Southmall
02.2024 - Current
Community Support Worker
Counties Manukau Homecare Trust
04.2023 - 10.2023
Customer Service Officer
New Zealand Couriers
10.2022 - 03.2023
Assistant Manager
New World Southmall
09.2013 - 08.2022
IT Consultant
RJ Consultants LTD
07.2011 - 08.2013
Diploma - Computing Level 7
AWI International Education Group
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