Kuljinder Kaur
Hillsborough,AUK
Summary
Dynamic Customer Service Lead at Farro Fresh Group with a proven track record of exceeding sales targets and driving customer satisfaction. Adept in relationship building, financial awareness, and the implementation of targeted marketing strategies that consistently boosted store performance. Experienced in training and mentoring new team members, cultivating a high-performance, customer-centric environment.
Skilled in team leadership, customer services, and customer relationship management. Currently seeking to transition into the Consumer Banking sector, bringing transferable expertise to support sustainable business growth and deliver outstanding customer solutions to clients across the Auckland region.
Overview
2
2
years of professional experience
Work History
Customer Service Lead
Farro Fresh Group
09.2023 - Current
- Consistently exceeded performance metrics, earning recognition as a top team performer.
- Surpassed sales targets through strategic planning and execution of targeted sales initiatives.
- Delivered outstanding customer service by attentively addressing customer needs, offering warm greetings, and providing personalized product and service recommendations.
- Boosted store sales by implementing effective marketing strategies and engaging visual merchandising techniques.
- Accurately managed cash register operations, ensuring efficient and error-free sales transactions.
- Oversaw daily cash management, including balancing registers, preparing bank deposits, and ensuring accurate reconciliation of store sales.
- Prepared merchandise for the sales floor through pricing, tagging, and ensuring proper product placement.
- Trained and onboarded new team members, providing guidance on company policies, procedures, and product knowledge to support their success.
Education
Masters of Computer Applications - Computer Science, Programming, AI
Punjab Technical University
Punjab, India05-2019
Bachelors of Computer Applications - Computer Applications, Information Technology
Guru Nanak Dev University
Punjab, India05-2016
Skills
- Customer Service - Consistently provided excellent customer service resulting in positive feedback and high customer satisfaction ratings
- Relationship Building - Built strong relationships with customers, resulting in increased customer loyalty and satisfaction
- Attention to Detail - Demonstrated exceptional attention to detail, ensuring accurate processing of customer transactions
- Financial Acumen - Possess a comprehensive understanding of consumer banking products and services, including Anti-Money Laundering (AML), Know Your Customer (KYC), and Customer Due Diligence (CDD) compliance requirements Well-versed in lending solutions, encompassing both secured products such as home loans and unsecured products including personal loans and credit cards
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Customer Service Lead
Farro Fresh Group
09.2023 - Current
Masters of Computer Applications - Computer Science, Programming, AI
Punjab Technical University
Bachelors of Computer Applications - Computer Applications, Information Technology
Guru Nanak Dev University
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