Summary
Overview
Work History
Education
Skills
Personal Attributes
Professional Development
Timeline
Generic

Kulwinder Kaur

Hamilton,WKO

Summary

Dynamic medical receptionist with proven expertise at Hamilton Lake Clinic in managing patient bookings and processing ACC claims. Skilled in Medtech Evolution and adept at fostering effective communication with patients and staff. Recognized for enhancing operational efficiency and maintaining confidentiality in a fast-paced environment. Strong multitasker with exceptional administrative support abilities.

Overview

10
10
years of professional experience

Work History

Medical Receptionist

Hamilton Lake Clinic,
, Hamilton
01.2023 - Current

Manage patient bookings, front desk operations, and clinical administration tasks.
Use Medtech Evolution to maintain accurate patient records and streamline appointments.
Process and manage ACC claims, ensuring accurate submissions and timely follow-ups.
Communicate effectively with patients, clinical staff, and external providers.
Maintain confidentiality of sensitive medical information, and follow clinic procedures.
Assist with clinic schedules, reports, and general operational support.

Answered incoming calls, responding to inquiries from patients and other medical offices.

Greeted and checked in patients, updating patient information in computer system.

Receptionist

Sarabjot Multispeciality Hospital
, Amritsar, Punjab
06.2022 - 01.2023

Managed daily hospital reception duties, including patient check-ins, and appointment management.
Supported medical staff with file management and administrative coordination.
Developed strong interpersonal skills while working in a busy healthcare environment.

Private Tutor (Mathematics & Economics)

Self-employed
, Amritsar, India
05.2015 - 12.2022

Provided tuition to secondary and senior secondary students in mathematics and economics.
Prepared lesson plans, assessed student progress, and improved academic outcomes.
Built strong communication and instructional skills through personalized teaching.

Education

Bachelor of Arts - Mathematics & Economics

SS College (Under GNDU)
Dinanagar, India
01-2018

Master of Science - Mathematics

SSM College (Under GNDU)
Dinanagar, India
01-2015

Bachelor of Arts -

Govt College
Gurdaspur, India
01-2013

Skills

  • Medical reception and front desk management
  • Appointment scheduling and coordination
  • Medtech Evolution clinical system
  • ACC claims processing and follow-up
  • Patient communication and support
  • Confidential records and data handling
  • Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Administrative support for clinic leadership
  • Workflow prioritization and multitasking
  • Teamwork and professional communication
  • Mail management, medical billing, records maintenance

Personal Attributes

  • Friendly and approachable, with a patient-focused mindset
  • Highly organized and reliable
  • Quick learner with adaptability to new systems and processes
  • Committed to teamwork and supporting a positive clinic environment

Professional Development

  • Actively improving clinical administration skills and Medtech evolution proficiency
  • Planning to undertake further studies in medical office management and healthcare systems in New Zealand

Timeline

Medical Receptionist

Hamilton Lake Clinic,
01.2023 - Current

Receptionist

Sarabjot Multispeciality Hospital
06.2022 - 01.2023

Private Tutor (Mathematics & Economics)

Self-employed
05.2015 - 12.2022

Bachelor of Arts - Mathematics & Economics

SS College (Under GNDU)

Master of Science - Mathematics

SSM College (Under GNDU)

Bachelor of Arts -

Govt College
Kulwinder Kaur