Kumar Satyam Singh
Rotorua,AUK
Summary
Results-oriented duty manager skilled at inventory management, training and team leadership. Reliable, dedicated and industrious team player ready to apply several years of experience to challenging new role with room for growth and advancement.
Overview
7
7
years of professional experience
Work History
Duty Manager
Prince’s Gate Boutique Hotel
Rotorua, Rotorua
11.2023 - Current
- Developed and implemented strategies to improve customer service.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
Bartender/Duty Manager
Cocktail Library
Rotorua
04.2023 - Current
- Opened the Cocktail Library Dessert Bar by curating the cocktail menu
- Maintained the opening stock of liquor in the brand new Cocktail Bar
- Maintaining ordering and par stock
- Staff management
Bartender
CBK/Beer Garden
Rotorua
09.2022 - 04.2023
- Opening and closing both restaurant and bar
- Late night bar operations
- Morning breakfast operations
- Maintained stock
Bartender
Conrad Pune
Pune
11.2021 - 08.2022
- Pre-opening team of Specialty Rooftop Bar and Italian Bar Restaurant
- Created and maintained the opening stock of Liquor in the Brand new rooftop bar Al Di La
- Opened the rooftop bar by curating the cocktail menu
- Bar stock and Liquor upkeep
- People Management
- POS operations
- Bar opening and closing checklist curated
Bar Attendant
Hilton Jaipur
Jaipur
03.2020 - 11.2021
- Ensure consistent Brand Service Standards are delivered in every area
- Up-selling
- Monthly promotions offers
- Maintain Liquor Inventory
- Making infused drinks & some innovation, creativity in bars
- Develop a relationship with regular customers
- Follow food and safety regulations
- Ensure that customers are satisfied with food and service
- Responsible for maintaining the service standards set by the hotel within the departments
- Monitoring staff allocation
- Team leading spirit
- Cocktail knowledge
- Liquor knowledge
- Work/Fire flair
- The ultimate responsibility is ensuring guest satisfaction
- Deliver daily assignments & responsibilities
- Ensure accurate checks record-keeping
- Always follow steps of service
Guest Service Associate for Bar
Fairfield by Marriott
11.2019 - 02.2020
- Breakage report maintenance
- Welcome the guests by greeting them as per standard
- Responsible to provide an excellent and consistent level of service to the guest and also responsible to serve
- Deliver guest orders within the promised time to guests
- Making store requisition for the day's operation
- Maintain par stock
- Handling the shift and ensuring no complaint during operation
- Take guest feedback for food and beverage satisfaction
- Recognize the regular guest by name and maintain their preference
- To ensure a high standard of cleanness in the working area
- The ultimate responsibility is ensuring guest satisfaction
- Keep guest preference records as well as inform team members
Minibar Associate
Westin Pune
Pune
05.2018 - 06.2019
- Responsible for replenishment of Mini bar items in rooms
- Responsible for maintaining the Mini bar Pantry in terms of par stock, stacking and cleanliness
- Ensure products in Mini-Bar are not expired and take the proper procedure to remove those products as necessary
- Raise store requisition and obtain stock from warehouse and store in the assigned storerooms
- Properly complete, maintain and track inventory in assigned storerooms
- Perform any other duties deemed necessary for the success of the department
Education
THE WHISKY AMBASSADOR -
British Institute of Innkeeping Education
EBS CERTIFIED BARTENDER - Bartending
Graduation in Bar Management -
Barjockey professional Bartending Institute
Barstarts&BarsmartsSpiritsandMixologycourse2020 -
Pernod Ricard
Skills
- Conversant with MICROS, ISCALA, ONQ, AGILYSYS, INFO-GENESIS,PosBiz,Clarity
- Proficient in Word, Excel, Outlook and PowerPoint
- Staff training
- Operational oversight
- Inventory management
Disclaimer
I do hereby declare that particulars of information and states herein above are true, correct and complete to the best of my knowledge and belief., Kumar Satyam Singh, Rotorua
References
- Mr. Sumant Mishra, AGM, Hyatt Place Jaipur, +91 91588 96374
- Mr. Prashant Jalota, Front Office Manager, Princes Gate Boutique Hotel, Rotorua, +64 22 454 4090
- Mr. Sumit Sharma, General Manager, Parsippany, New Jersey, USA,+1 (973) 296-2004
- Mr. Roland Lorilla, F&B Director, Solitaire Lodge, Rotorua,+64 210 261 5040
- Mr. Jithin Nizar , General Manager, GKM hospitality, Rotorua,+64 22 689 9514
Timeline
Duty Manager
Prince’s Gate Boutique Hotel
11.2023 - Current
Bartender/Duty Manager
Cocktail Library
04.2023 - Current
Bartender
CBK/Beer Garden
09.2022 - 04.2023
Bartender
Conrad Pune
11.2021 - 08.2022
Bar Attendant
Hilton Jaipur
03.2020 - 11.2021
Guest Service Associate for Bar
Fairfield by Marriott
11.2019 - 02.2020
Minibar Associate
Westin Pune
05.2018 - 06.2019
THE WHISKY AMBASSADOR -
British Institute of Innkeeping Education
EBS CERTIFIED BARTENDER - Bartending
Graduation in Bar Management -
Barjockey professional Bartending Institute
Barstarts&BarsmartsSpiritsandMixologycourse2020 -
Pernod Ricard