Kunal Kolekar
Auckland,New Zealand
Summary
Having close to 7 years of IT professional experience, with 5 years of experience in salesforce CRM Analysis and Implementation with a strong functional aspect. Extensive background in designing highly efficient end to end CRM solutions for sales and service cloud with in-depth knowledge across different domains. Excellent client communication, analytical, written and oral communication skills. Wide range of experience across the design, development, deployment, documentation and support activities.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Salesforce Functional Developer
Fonterra
Auckland, New Zealand
07.2023 - Current
- Supported the development of Salesforce Lightning applications, enhancing user engagement with new features in optimization work.
- Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organisation.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Understanding of business use-case in terms of Salesforce standard features.
- Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organisation.
- Reviewed project specifications and design technology solutions that met or exceeded performance expectations.
Senior Salesforce Consultant
Merkle
Auckland, New Zealand
07.2019 - 07.2023
- Worked with multiple clients.
- Analyzing the system, suggest and refine the enhancements.
- Deployment using Gearset, AutoRabit, VSCode and Salesforce chain sets.
- Quickly understood the existing complex processes of various NZ based clients and helped in many improvements
in short span of time. - Worked with the user group in requirement gathering throughout the planning and implementation.
- Worked on flows, email templates, process builders, approval process, validation rules, Omni Channel live chat,
duplicate rules. - Configured custom objects, custom fields, formula fields, page layouts, record types, custom tabs and components
to suit the needs of application. - Created various profiles, roles, page layouts, lightning page and configured permissions based on the organization
hierarchy requirements. - Solution design for the requirements and perform POC.
- Built lightning community for the client.
- Debug and fix priority issues in production.
- Requirement gathering, designing and distributing the work amongst the team.
- Documentation for Key Processes.
- Built static and dynamic dashboards .
- Developed and maintained custom reports.
- Prepared training materials for business use.
Senior System Engineer
Infosys
Banaglore, India
08.2015 - 01.2018
- Responsible for providing day to day project and task level support to the project teams and to ensure project administration, documentation and reporting
- Worked on Amazon Web Service Cloud Computing Technology with services like S3, Cloud Watch, Elastic Block Storage, Simple Notification Service, Identity Access Management, Volumes and Virtual Private Cloud
- Experience on data management and reporting
- Troubleshooting of priority1, priority2 and priority 3 incidents within defined SLA.
Education
Master of Science - Engineering Management
The University of Auckland
Auckland, New Zealand 02.2018 - 05.2019
Bachelor of Science - Computer Science Engineering
BV Bhoomaraddi College of Engineering & Technology
India 09.2011 - 05.2015
Skills
- Strong analytical and problem-solving skills with the ability to gather, analyze, and interpret complex data and business requirements
- Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders
- Ability to work independently and manage multiple tasks and projects simultaneously in a fast-paced, dynamic environment
- Strong attention to detail and commitment to maintaining data integrity
- Proficient with DevOps tools including Jira and Confluence
- Data management (updation/creation/deletion/upsert) with Data loader/SF Inspector
- Deployment with Changeset, Autorabit, Gearset & VSCode
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Sales Cloud Consultant
- Salesforce CPQ
- Salesforce Omni Studio Consultant
- Salesforce AI Associate
References
Available upon request
Timeline
Salesforce Functional Developer
Fonterra
07.2023 - Current
Senior Salesforce Consultant
Merkle
07.2019 - 07.2023
Master of Science - Engineering Management
The University of Auckland
02.2018 - 05.2019
Senior System Engineer
Infosys
08.2015 - 01.2018
Bachelor of Science - Computer Science Engineering
BV Bhoomaraddi College of Engineering & Technology
09.2011 - 05.2015
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