Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kunwar Pal Singh

Auckland,New Zealand

Summary

Customer service professional with extensive experience at various places, specializing in client relationship management and problem-solving. Demonstrated ability to enhance customer satisfaction and optimize operational efficiency. Strong leadership skills combined with expertise in revenue strategies and effective communication, achieving results in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Customer Service Agent

Ezi Car rental: Toyota finance
Auckland Airport
10.2023 - Current
  • Maintain precise customer information and records system, all while striving to deliver an outstanding customer experience consistently.
  • Adherence to credit policies was ensured, along with the verification of credit check reports and management of administrative cash flow.
  • Provide assistance to customers in navigating our online ordering system and collaborate with internal teams to ensure timely and correct order fulfillment.
  • Respond to incoming calls and emails with a high level of professionalism and attention to detail.
    Process orders accurately through various channels, including phone, email, and our online portal.

Duty Manager

The Carnmore Hotel Takapuna
10.2022 - 10.2023
  • Ensuring guest satisfaction is a top priority at all times.
  • Coordinating effectively with both housekeeping and management.
  • Additionally, efforts are focused on maximizing business performance on a daily basis.
  • Effective respond on all the enquiries thought the phone call and emails.
  • Managing overbookings and facilitating the relocation of guests is also a critical responsibility.
  • Overseeing the overall operations of the hotel during each shift was a key aspect of my role.

Duty Manager

The Quadrant Hotel
10.2016 - 10.2022
  • The management of the Front Office and Food & Beverage teams are involved delivering comprehensive training, coaching, and support to ensure an outstanding experience for hotel guests.
  • This role included addressing disputes and resolving customer complaints effectively.
  • My role required managing overbookings and facilitating the relocation of guests as necessary.
  • My responsibilities included overseeing room inventory management, which entailed adjusting rates and availability as needed.

Assistant Night Manager / Auditor

The Quadrant Hotel
10.2016 - 10.2019
  • Responsible for balancing credit cards and cash flow of daily revenue
  • Run night audit reports, checked in guest and secured property
  • Be responsible for evacuation, in cases of emergency, acting as the first point of contact for the guest and the emergency service, be accountable for guest's I hereby declare that given particulars are correct and true to the best of my knowledge
  • Provide daily, weekly, and monthly reporting.
  • Making revenue strategies for hotel.
  • Handling Opera Cloud and Travel Click
  • Set up/amend rate codes in Opera for new promotions and new/existing Cooperate account & Travel Agents
  • Manage Reservations inbox and action promptly on both internal and external requests

Housekeeping Supervisor

The Quadrant Hotel
11.2015 - 12.2016
  • Allocation of rooms (level1 to level 23) for housekeeping staff by using CMS Software.
  • Making Weekly Pay roll of Housekeeping Department.
  • Clearing Invoices.
  • Inspecting rooms and creating reports according to hotel standard.
  • Make daily reports, rosters and send to the management
  • Daily Briefing in the morning for all housekeepers to maintain the standard of hotel.
  • House-keeping Data Management
  • Securing Files
  • Roaster Allocation
  • Stock Take

Room Attendant

The Quadrant Hotel
03.2014 - 11.2015
  • Clean the room
  • Dusting and vacuuming
  • Make nice and comfort beds
  • Room presentations
  • Clean the Kitchen and Bathroom

Education

LCQ (Liquor Certificate) -

NZ School of food & wine
02.2019

Diploma - Business Management, Level-6

NZNZC College, Auckland CBD
Auckland
01.2016

Diploma - Business Management, Level-5

N-Tec Concordia College, Auckland CBD
Auckland
01.2015

Skills

  • Customer Service
  • Product Knowledge
  • Client Relationship
  • Leadership
  • Problem Solving skills
  • Critical Thinking
  • Project handling
  • Troubleshooting skills
  • Solid experience supporting Windows 2000/XP
  • Excellent verbal, and written communication skills are essential

References

Courteny, Howkins, Assistant Branch Manager, Courteny.howkins@ezicarrental.co.nz, 0223976943, Car rental Auckland Airport, Auckland, More references can be provided on request

Timeline

Customer Service Agent

Ezi Car rental: Toyota finance
10.2023 - Current

Duty Manager

The Carnmore Hotel Takapuna
10.2022 - 10.2023

Duty Manager

The Quadrant Hotel
10.2016 - 10.2022

Assistant Night Manager / Auditor

The Quadrant Hotel
10.2016 - 10.2019

Housekeeping Supervisor

The Quadrant Hotel
11.2015 - 12.2016

Room Attendant

The Quadrant Hotel
03.2014 - 11.2015

LCQ (Liquor Certificate) -

NZ School of food & wine

Diploma - Business Management, Level-6

NZNZC College, Auckland CBD

Diploma - Business Management, Level-5

N-Tec Concordia College, Auckland CBD

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