Kushant Ajaykumar Desai
Lower Hutt,New Zealand
Summary
A highly skilled IT professional with a strong knowledge of IT systems and equipment, proficient in troubleshooting and resolving hardware and software issues. Demonstrates expertise in installing and configuring software and hardware components, complemented by excellent problem-solving and analytical skills. Possesses strong communication and customer service abilities, with a proven track record of working effectively both independently and within team environments. Detail-oriented and highly organized, committed to delivering exceptional results while continuously seeking opportunities for professional growth in the technology sector.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work history
Store Manager of Operations
Cambridge Corner
Te Aro, Wellington
08.2022 - Current
- Managed store operations and staff to enhance overall efficiency.
- Ensured exceptional customer service, leading to improved satisfaction.
- Achieved sales goals and targets consistently.
- Utilised ECP for pricing adjustments and promotions.
- Oversaw Epay gift station and facilitated gift card sales.
- Rapidly acquired new skills and applied them to daily tasks, boosting productivity.
Assistant Store Manager
Dominos
Upper Hutt, Wellington
02.2021 - 07.2022
- Support the Store Manager in daily store operations.
- Supervise and train team members.
- Ensure efficient food preparation, delivery, and customer service.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Handled scheduling for store shifts to achieve adequate staffing.
Senior Software Test Engineer
Triveni Global Soft Services LLP
Surat, Gujarat, India
06.2016 - 11.2019
- Worked with product development engineers to isolate issues by collecting and analyzing detailed process steps, log files and data input.
- Lead and oversee testing efforts for software projects.
- Develop test plans and strategies.
- Design and execute test cases.
- Mentor and assist junior testers.
- Identify and report defects.
- Collaborate with cross-functional teams.
Service Engineer
You Broadband India Limited
Surat, India
10.2014 - 04.2016
- Assisted customers with troubleshooting and resolving technical issues.
- Visited customer locations to diagnose and rectify IT system and equipment issues.
- Installed and upgraded software and hardware components.
- Provided training and support to customers on the use of IT systems.
- Maintained accurate records of service calls and repairs.
- Collaborated with team members to improve service delivery and customer satisfaction.
Education
Bachelor of Computer Engineering
Certificate of Higher Education - Data Analyst
Industry Connect
Wellington 05.2024 - 12.2024
Skills
- Strong knowledge of IT systems and equipment
- Proficient in troubleshooting and resolving hardware and software issues
- Experience in installing and configuring software and hardware components
- Excellent problem-solving and analytical skills
- Strong communication and customer service skills
- Ability to work independently and in a team environment
- Detail-oriented and highly organized
References
References available upon request.
Timeline
Certificate of Higher Education - Data Analyst
Industry Connect
05.2024 - 12.2024
Store Manager of Operations
Cambridge Corner
08.2022 - Current
Assistant Store Manager
Dominos
02.2021 - 07.2022
Senior Software Test Engineer
Triveni Global Soft Services LLP
06.2016 - 11.2019
Service Engineer
You Broadband India Limited
10.2014 - 04.2016
Bachelor of Computer Engineering
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