Kya Arthur
Papamoa,BOP
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Guest Service Assistant
Timezone
03.2024 - Current
- Enhanced guest satisfaction by swiftly addressing concerns and providing appropriate solutions.
- Elevated guest experience by consistently maintaining professional, welcoming demeanor.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Assisted guests with special requests, ensuring their needs were met promptly and accurately.
- Communicated effectively with team members to guarantee smooth operations during high-volume periods.
- Maintained clean and organized front desk area, creating a pleasant first impression for arriving guests.
- Developed strong relationships with repeat customers by remembering preferences and anticipating their needs.
Online Shopper
Pak’N’Save
02.2021 - 03.2024
- Attention to detail: I needed to carefully review orders, ensuring that correct items are selected, and any special instructions or preferences are followed
- Time management: Efficiently organizing and prioritizing orders is crucial to meet delivery time frames.
- Being able to handle multiple orders simultaneously and complete them within given time constraints is valuable skill.
- Product knowledge: Familiar with various products, brands, and their specific place in store.
- This knowledge helps in selecting best alternatives if a particular item is unavailable or making appropriate substitutions when necessary
- Excellent communication: Clear and prompt communication with customers is important
- Responding to inquiries, addressing concerns, and providing updates on order status ensures a positive customer experience
- Problem-solving abilities: Sometimes, issues may arise during the shopping process, such as out-of-stock items or payment difficulties, I can usually quickly identify alternatives or solutions to resolve these problems efficiently but am not afraid to ask for assistance from a manager when needed.
- Organisation and accuracy: Keeping track of orders, invoices, and receipts requires strong organisational skills
- Customer service orientation: Providing exceptional customer service is paramount, this involves being friendly, helpful, and accommodating to customer requests, ensuring their satisfaction and loyalty .
- Familiarity with technology: Proficiency in using online shopping platforms and related tools is essential, comfort with technology enables efficient navigation through product databases and payment gateways
- Physical stamina: Depending on size. and weight of orders, I may need to handle and transport numerous items.
- Flexibility and adaptability: Online shopping environments can be fast-paced and subject to sudden changes.
- Being adaptable to evolving situations, such as updated inventory, or modified delivery schedules, is advantageous.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
Retails assistant
Tatahi Merchants
02.2021 - 03.2021
- Excellent customer service: Providing exceptional service to customers is vital
- I am friendly, attentive, and patient, assisting customers with their inquiries, needs, and providing product recommendations
- Effective communication: Strong verbal and written communication skills are essential to interact with customers, colleagues, and managers
- Clear communication helps in conveying information, explaining product details, and resolving any concerns or issues that arise
- Product knowledge: I needed to have a good understanding of the products sold in the store
- This includes knowing the features, benefits, pricing, and availability of various items, enabling them to provide accurate and helpful information to customers
- Sales skills: I needed to often play a role in sales, promoting products, and suggesting complementary colours and styles to customers
- The ability to upsell and cross-sell products effectively can contribute to increased sales and customer satisfaction
- Organisational skills: Keeping the store organised and tidy is crucial
- I needed to be adept at arranging merchandise, restocking shelves, and maintaining a visually appealing and accessible shopping environment
- Problem-solving abilities: I needed to be resourceful and able to handle customer complaints, resolve conflicts, and find solutions to various issues that may arise during the shopping experience
- Flexibility and adaptability: Retail environments can be dynamic, with changing customer demands and evolving situations
- Being able to adapt to different tasks, handle unexpected situations, and work well under pressure is valuable
- Time management: Prioritising tasks, managing customer queues, and efficiently completing assigned duties within given time frames are essential qualities for a retail assistant
- Good time management skills contribute to a smooth and productive operation.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
Education
Ncea Level 1 -
Mount Maunganui College
03.2024
Ncea Level 2 -
Mount Maunganui College
03.2024
Ncea Level 3 -
Mount Maunganui College
03.2024
Skills
- First aid certificate
- Scuba diving Licence
- Restricted Licence
- Savior and protector of birds
References
- Krystal Wikeepa, CEO, Tatahi Merchants, Raglan, 021 024 82369
- Paula Straffon, Online Picking Manager, Pak’n’save, Papamoa, 021 412 863
Languages
English
Native or Bilingual
Timeline
Guest Service Assistant
Timezone
03.2024 - Current
Online Shopper
Pak’N’Save
02.2021 - 03.2024
Retails assistant
Tatahi Merchants
02.2021 - 03.2021
Ncea Level 1 -
Mount Maunganui College
Ncea Level 2 -
Mount Maunganui College
Ncea Level 3 -
Mount Maunganui College
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